Overview
IT Helpdesk Support Technician
Swindon, Wiltshire
£35,000 per annum + benefits
Permanent
A leading UK organisation is seeking an IT Helpdesk Support Technician to provide high-quality 1st and 2nd line support across its IT systems and users. This is an excellent opportunity for someone who enjoys hands-on technical work in a busy, customer-focused environment.
Key Responsibilities
- Deliver 1st / 2nd line support for helpdesk incidents and requests
- Install, troubleshoot, and maintain IT hardware, software, and peripherals
- Support internal business systems and user administration
- Assist with onboarding / offboarding
- Maintain and document assets
- Liaise with internal teams and third-party suppliers
- Contribute to projects and process improvements
- Follow procedures and information security standards
About You
- Experience in a 1st / 2nd line support role
- Strong troubleshooting and customer service skills
- Good understanding of hardware, software, and networking
- Clear communicator with a proactive, solution-focused mindset
What’s on Offer
£35,000 per annum
25 days holidays plus bank holidays
Successful candidates will be contacted within 7 working days of their applications. should you not hear from us within this time, please assume that your application was unsuccessful
