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For Companies At a Glance
- Tasks: Assist customers via phone and email, log support tickets, and arrange site visits.
- Company: Join a growing company in Melksham focused on customer service and career progression.
- Benefits: Enjoy a flexible shift pattern with remote work options and a competitive salary.
- Why this job: Be part of a dynamic team that values your growth and offers a supportive work culture.
- Qualifications: Strong communication skills and IT proficiency; previous experience is a plus.
- Other info: Full-time, permanent position with a structured shift pattern from Monday to Friday.
The predicted salary is between 24600 - 24600 £ per year.
Melksham - Office Based
Full-time, Permanent
£24,600 per annum
Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you.
We are looking for a self-motivated individual, to join our growing client in Melksham. Working as part of the internal and national team you will be responsible for assisting customers over the phone and by email.
Main Duties
- Log support tickets
- Ordering parts
- Arrange site visits for engineers to attend
- Assign engineers to tickets
- Arrange delivery of parts to customer sites
- Follow up on support tickets to ensure they are completed and closed
Skills and Experience
- Ability to work in a fast-paced environment
- Excellent verbal and written communications skills
- Good IT skills
- Ability to work as part of a team
- Similar previous experience is desirable
Hours: Monday to Friday on a 3 week shift pattern:
- 08:00 am - 4:30 pm 1 week working from the office
- 09:00 am - 5:30 pm 1 week working from the office
- 11:30 am - 8:00 pm 1 week working from home or the office
Service Desk Analyst in Melksham employer: CMD Recruitment
Contact Detail:
CMD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Melksham
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. This will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be assisting customers primarily through calls and emails, being clear and concise is crucial.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailoring your conversation during the interview to align with their ethos can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to work in a fast-paced environment and as part of a team. Real-life scenarios can effectively illustrate your skills to potential employers.
We think you need these skills to ace Service Desk Analyst in Melksham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. Use specific examples that demonstrate your ability to work in a fast-paced environment and your excellent communication skills.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Service Desk Analyst position. Mention your previous experience in similar roles and how it has prepared you for this job. Be sure to express your enthusiasm for working with a growing company.
Highlight Relevant Skills: In your application, emphasise your ability to work as part of a team and your experience with logging support tickets and arranging site visits. These are key responsibilities for the role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at CMD Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples where you resolved issues or went above and beyond for a customer.
✨Demonstrate IT Proficiency
As a Service Desk Analyst, you'll need good IT skills. Be ready to talk about the software and tools you've used in past roles. If possible, mention any relevant certifications or training that highlight your technical abilities.
✨Emphasise Teamwork
This position requires working as part of a team, so be sure to highlight your ability to collaborate effectively. Share examples of how you've worked with others to achieve common goals or resolve challenges.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with an irate customer or prioritising multiple support tickets. Practising these scenarios can help you respond confidently during the interview.
