At a Glance
- Tasks: Resolve server, storage, and network issues while providing top-notch customer support.
- Company: Leading IT maintenance partner with a focus on teamwork and innovation.
- Benefits: Competitive salary, £5000 car allowance, and flexible working from home.
- Other info: Opportunity for career growth and involvement in exciting projects.
- Why this job: Join a dynamic team and make a real difference in IT solutions.
- Qualifications: Experience in server, networking, and storage systems is essential.
The predicted salary is between 38000 - 38000 £ per year.
Data Centre experience in Leeds and the surrounding areas.
Full-time Permanent position with a salary of up to £38,000pa (depending on experience) + £5000 Car Allowance.
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. Working from home, you will travel to customer sites across Leeds and the surrounding areas.
Role and responsibilities:
- Triaging and resolving customers' Server, Storage, and Network issues.
- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
- Receive, investigate, and respond to technical assistance requests.
- Responsible for general fault maintenance calls and the arrangements for parts to be ordered where required.
- Deal with general support.
- Involved with pre-sales technicalities.
- Participate in regional 24/7 out of Hours Rota where required in line with business needs.
- Act as 'cover' engineer on Out of Hours when/if needed.
- Identify complex problems and review related information to develop and evaluate options and implement solutions.
- Work closely with others within the Service Operations including Service Delivery and The Service Desk.
Senior Field Engineer - Server, Networking and Storage employer: CMD Recruitment
Our client is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on innovation in IT third-party maintenance, employees enjoy the flexibility of working from home while engaging with diverse clients across Leeds and surrounding areas. The company provides competitive benefits, including a generous car allowance, fostering a supportive environment where engineers can thrive and make a meaningful impact.
