At a Glance
- Tasks: Be the friendly face of the company, handling calls and supporting admin tasks.
- Company: Join a small, dynamic team in a supportive office environment.
- Benefits: Enjoy a competitive salary and a full-time permanent position.
- Other info: Work Monday to Friday, 8am to 5pm, with opportunities for growth.
- Why this job: Make a real difference by connecting customers with the services they need.
- Qualifications: Strong communication skills and experience in a similar role are essential.
The predicted salary is between 21000 - 29000 £ per year.
Receptionist / Administrator
Full time Permanent
£25,000 pa
Yeovil - OFFICE BASED
Are you an organised administrative professional with a flair for customer service? Are you ready for a new challenge? Then this might be the role for you!
Our client is seeking an experienced Receptionist / Administrator to join their small team. As a key member of the office team, you will serve as the frontline liaison between valued customers and their needs, while providing essential support for a variety of administrative tasks.
Responsibilities
- Professionally and efficiently answer telephone calls and redirect them as necessary.
- Address sales and service inquiries, ensuring the best commercial options in line with company values.
- Complete job cards, monitor technician labor hours, and obtain necessary order numbers.
- Negotiate with suppliers to obtain the best commercial prices when placing orders.
- Facilitate communication between customers and technicians.
- Ensure accurate completion of company paperwork, including sales orders, delivery manifests, collection notes, and QHSE documentation.
- Undertake any additional ad‑hoc duties as assigned by the Branch Manager.
Skills & Experience
- Strong written and verbal communication skills.
- Excellent attention to detail and problem‑solving abilities.
- Proven experience within a similar role.
- Proficiency in MS Office, particularly MS Excel.
- Knowledge of QHSE Legislation.
Hours of work: 8.00am to 5.00pm Monday‑Friday with an hour for lunch.
Successful candidates will be contacted within 7 working days of their applications. If you do not hear from us within this time, please assume that your application was unsuccessful.
Receptionist / Administrator in Yeovil employer: CMD Recruitment
Join a dynamic and supportive team in Yeovil as a Receptionist / Administrator, where your organisational skills and customer service flair will be truly valued. Our client offers a friendly work culture that prioritises employee growth and development, alongside competitive benefits including a permanent full-time position with a salary of £25,000 pa. Experience the unique advantage of working in a small office environment, where your contributions directly impact customer satisfaction and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Yeovil
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CMD Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CMD Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist / Administrator in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CMD Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at CMD Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CMD Recruitment!
How to prepare for a job interview at CMD Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
