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- Tasks: Provide first line support, resolve technical issues, and assist customers with software and hardware.
- Company: A growing company that values staff progression and a friendly team environment.
- Benefits: Competitive salary, annual bonus, and access to online training courses.
- Why this job: Join a supportive team and develop your skills while making a real impact.
- Qualifications: Experience in technical support and strong communication skills.
- Other info: Opportunities for career progression to 2nd Line support.
The predicted salary is between 20800 - 31200 £ per year.
Full Time & Permanent Office Based Up to c.£26,000 + Annual Bonus + Benefits Midsomer Norton
Are you an experienced 1st Line Support Technician? Are you keen to join a company that fully supports staff progression and career development? A growing company is looking to recruit a 1st Line Support Technician to join their busy and friendly team. You will be supporting customers by responding to usage and technical enquiries, providing system training and ensuring a high quality support experience across a wide range of software and hardware products. This is an office based role but there may be the occasional need to visit customers on site.
Key Responsibilities- Acting as first line support/dispatch; answering the support line, logging queries and resolving issues where possible.
- Creating and maintaining accurate records in the support ticketing system to ensure clear customer history and management data.
- Proactively managing your support queue, providing timely updates to customers and taking ownership of issues through to resolution.
- Developing strong diagnostic skills and the ability to test systems for faults and inconsistencies.
- Learning how to install and support the software remotely on customer sites.
- Providing support to colleagues across the various departments.
- Contributing to and updating the company's internal knowledge base.
As the company encourages and supports staff progression and development, this role has a number of areas of progression including progression to 2nd Line support. They also provide learning opportunities for all its staff by providing access and time to complete online training courses that benefit both individual and the business.
1St Line Support Technician in Midsomer Norton employer: CMD Recruitment
Contact Detail:
CMD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1St Line Support Technician in Midsomer Norton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! As a 1st Line Support Technician, you'll need to demonstrate your ability to resolve issues on the spot. Try mock scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1St Line Support Technician in Midsomer Norton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 1st Line Support Technician. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share your passion for tech support and how you can contribute to our friendly team. Keep it concise but engaging!
Show Off Your Skills: Don’t forget to mention your diagnostic skills and any experience with support ticketing systems. We love seeing how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at CMD Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the software and hardware products you'll be supporting. Familiarise yourself with common issues and solutions, as well as the company's specific systems. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
As a 1st Line Support Technician, you'll be interacting with customers regularly. Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to communicate clearly and empathetically.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting. Think of a time when you resolved a tricky issue and explain your thought process. This shows that you can take ownership of problems and see them through to resolution.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you. Consider asking about opportunities for progression and training.
