Job Description
Senior Field Engineer - Server, Networking and Storage experience
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South East London and surrounding areas
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Full-time
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Permanent
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Up to £40,000pa (depending on experience) + £5000 Car Allowance
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Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.
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Role and responsibilities:
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- Triaging and resolving customers Server, Storage & Network issues
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- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
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- To receive, investigate, and respond to technical assistance requests
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- To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
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- To deal with general support
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- To be involved with pre-sales technicalities
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- To participate on regional 24/7 out of Hours Rota where required in line with business needs
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- To act as 'cover' engineer on Out of Hours when/if
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- To identify complex problems and review related information to develop and evaluate options and implement solutions
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- To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
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- To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
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- To maintain up to date technical knowledge and expertise in accordance with industry
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Experience:
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- Experience in: Server, Storage & Network devices.
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- Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
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- Previous experience of working within the IT Maintenance Services Industry.
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- Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
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- Must have strong written and verbal communication skills
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- Strong organisational skills.
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- Must be flexible to work outside of core business hours where business needs require.
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- Ability to plan and prioritise your own workload
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This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5
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A driving licence is essential for this role
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The areas covered will include South East London and other surrounding areas. Approximately 1 - 2 calls per day.
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Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
Server and Storage Field Engineer in Margate employer: CMD Recruitment
Join a dynamic and supportive team in Bradford-on-Avon as an Office Administrator, where your organisational skills will shine in a fast-paced property business. We offer a collaborative work culture that values proactive contributions and provides opportunities for professional growth, ensuring you play a vital role in delivering exceptional customer service to landlords and tenants alike. With flexible working options available, this is an excellent opportunity for those seeking a meaningful career in property administration.
