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- Tasks: Resolve server, storage, and network issues while providing top-notch customer support.
- Company: Join a leading IT maintenance partner with a focus on innovation.
- Benefits: Earn up to £40,000 plus a £5,000 car allowance and enjoy flexible working hours.
- Why this job: Make a real impact by solving complex technical problems for diverse clients.
- Qualifications: Experience with server and storage devices; strong communication and organisational skills required.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 24000 - 40000 £ per year.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Location: Manchester and surrounding areas
Type: Full-time, Permanent
Salary: Up to £40,000pa (depending on experience) + £5000 Car Allowance
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.
Role and responsibilities:
- Triaging and resolving customers Server, Storage & Network issues
- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
- To receive, investigate, and respond to technical assistance requests
- To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
- To deal with general support
- To be involved with pre-sales technicalities
- To participate on regional 24/7 out of Hours Rota where required in line with business needs
- To act as 'cover' engineer on Out of Hours when/if needed
- To identify complex problems and review related information to develop and evaluate options and implement solutions
- To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
- To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
- To maintain up to date technical knowledge and expertise in accordance with industry standards.
Experience:
- Experience in: Server, Storage & Network devices.
- Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
- Previous experience of working within the IT Maintenance Services Industry.
- Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
- Must have strong written and verbal communication skills
- Strong organisational skills.
- Must be flexible to work outside of core business hours where business needs require.
- Ability to plan and prioritise your own workload.
This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5. A driving licence is essential for this role. The areas covered will include Manchester, Bolton, Liverpool, North Wales and Warrington and other surrounding areas. Approximately 1 - 2 calls per day.
Successful candidates will be contacted within 7 working days of their applications; should you not hear from us within this time, please assume that your application was unsuccessful.
Server and Storage Field Engineer in Manchester employer: CMD Recruitment
Contact Detail:
CMD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server and Storage Field Engineer in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the IT maintenance scene. Attend local meetups or industry events, and don’t be shy about chatting with people. You never know who might have a lead on your next big opportunity!
✨Tip Number 2
Show off your skills! If you’ve got experience with brands like IBM, Cisco, or Dell, make sure to highlight that in conversations. Share specific examples of how you’ve triaged and resolved issues in the past – it’ll make you stand out!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We’re all about making connections that matter, and applying directly can give you a better shot at landing that interview. Plus, it shows you’re serious about joining our team.
✨Tip Number 4
Be ready for the unexpected! Since this role involves being on call, prepare yourself for those out-of-hours challenges. Show your flexibility and readiness to tackle any situation that comes your way – it’s a big plus in this field!
We think you need these skills to ace Server and Storage Field Engineer in Manchester
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to highlight your Server and Storage experience. We want to see how your skills match up with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Field Engineer role. We love seeing your personality come through, so keep it professional but let your enthusiasm show!
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon unless it’s relevant to the role – we want to understand your experience without any confusion!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re in the running for this exciting opportunity. Plus, it helps us keep everything organised!
How to prepare for a job interview at CMD Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server, storage, and network devices. Familiarise yourself with the specific manufacturers mentioned in the job description, like IBM, Cisco, and Dell. Being able to discuss your hands-on experience with these technologies will show that you're the right fit for the role.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've triaged and resolved technical issues in the past. Think of specific scenarios where you took ownership of a problem and successfully implemented a solution. This will highlight your ability to handle customer issues effectively.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would communicate with customers or colleagues, so be ready to demonstrate your clarity and professionalism.
✨Be Ready for Flexibility
The role requires flexibility to work outside of core business hours. Be prepared to discuss your availability and willingness to participate in the out-of-hours rota. Showing that you're adaptable and committed to meeting business needs will make a positive impression.
