At a Glance
- Tasks: Diagnose and resolve IT issues while providing top-notch customer support in the field.
- Company: Leading provider of third-party IT maintenance services with a focus on teamwork.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Exciting role with a chance to work directly with customers and technology.
- Why this job: Join a dynamic team and make a real difference in enterprise IT systems.
- Qualifications: Experience in server, storage, and networking; strong problem-solving skills.
The predicted salary is between 38000 - 38000 £ per year.
Location: Southeast London and surrounding areas
Job Type: Full-time, Permanent
Salary: Up to £38,000 per annum (depending on experience) + £5,000 Car Allowance
About the Role
We are recruiting on behalf of a leading channel-only provider of third-party IT maintenance services, who are looking for an experienced Field Data Support Engineer to join their growing team. This is an excellent opportunity for an engineer with strong server, storage and networking experience who enjoys working in the field, solving technical issues and delivering exceptional customer service. You'll be responsible for supporting a wide range of enterprise IT systems, ensuring they are maintained and restored quickly while meeting agreed service levels.
Key Responsibilities
- Diagnose, troubleshoot and resolve faults across server, storage and network infrastructure.
- Attend customer sites to provide hardware maintenance, break-fix support and technical assistance.
- Take ownership of customer incidents from initial diagnosis through to resolution, ensuring Service Level Agreements (SLAs) are achieved.
- Investigate technical issues and implement effective solutions.
- Arrange replacement parts and coordinate repairs where required.
- Provide technical support.
Field Data Support Engineer in Kent employer: CMD Recruitment
Join a dynamic and innovative team as a Field Data Support Engineer in Southeast London, where your expertise in server, storage, and networking will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive benefits including a generous car allowance. Experience the satisfaction of delivering exceptional customer service while working in a role that offers both challenge and reward in a thriving sector.
