At a Glance
- Tasks: Resolve server, storage, and network issues while providing top-notch customer support.
- Company: Join a leading IT maintenance partner with a focus on innovation.
- Benefits: Earn up to £40,000 plus a £5,000 car allowance and enjoy flexible working.
- Other info: Work from home with opportunities for career growth and development.
- Why this job: Make a real difference in tech by solving complex problems for clients.
- Qualifications: Experience with server, storage, and network devices is essential.
Senior Field Engineer - Server, Networking and Storage experience in South East London and surrounding areas.
Full-time, Permanent, Up to £40,000pa (depending on experience) + £5000 Car Allowance.
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. You will be based from home, attending visits at clients' sites around the London area.
Role and responsibilities:
- Triaging and resolving customers' Server, Storage & Network issues.
- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
- Receive, investigate, and respond to technical assistance requests.
- Responsible for general fault maintenance calls and arrangements for parts to be ordered where required.
- Deal with general support.
- Involved with pre-sales technicalities.
- Participate on regional 24/7 out of Hours Rota where required in line with business needs.
- Act as 'cover' engineer on Out of Hours when/if needed.
- Identify complex problems and review related information to develop and evaluate options and implement solutions.
- Work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing to ensure high customer service levels are provided at all times.
- Maintain accurate information through internal systems and documentation and record customer updates as and when required.
- Maintain up to date technical knowledge and expertise in accordance with industry standards.
Experience:
- Experience in Server, Storage & Network devices.
- Experience with manufacturers such as IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
- Previous experience of working within the IT Maintenance Services Industry.
- Experience of providing support to external customers and IT System Engineers with the ability to provide a professional and reliable service at all times.
- Must have strong written and verbal communication skills.
- Strong organisational skills.
- Must be flexible to work outside of core business hours where business needs require.
- Ability to plan and prioritise your own workload.
This is a full-time permanent position Monday - Friday with an on-call rota (approx) 1 week in 5. A driving licence is essential for this role. The areas covered will include South East London and other surrounding areas. Approximately 1 - 2 calls per day.
Successful candidates will be contacted within 7 working days of their applications; should you not hear from us within this time, please assume that your application was unsuccessful.
Data Centre Field Engineer Network, Server and Storage employer: CMD Recruitment
Join a dynamic and supportive team in Bradford-on-Avon as an Office Administrator, where your organisational skills will shine in a fast-paced property business. We offer a collaborative work culture that values proactive contributions and provides opportunities for professional growth, ensuring you play a vital role in delivering exceptional customer service to landlords and tenants alike. With flexible working options available, this is an excellent opportunity for those seeking a meaningful career in property administration.
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We think this is how you could land Data Centre Field Engineer Network, Server and Storage
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We think you need these skills to ace Data Centre Field Engineer Network, Server and Storage
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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