At a Glance
- Tasks: Diagnose and resolve IT issues while providing top-notch customer support in the field.
- Company: Leading provider of third-party IT maintenance services with a dynamic team.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Flexible working hours with a supportive on-call rota.
- Why this job: Join a growing team and make a real difference in enterprise IT systems.
- Qualifications: Experience in server, storage, and networking support; strong problem-solving skills.
The predicted salary is between 38000 - 38000 £ per year.
Location: Southeast London and surrounding areas
Job Type: Full-time, Permanent
Salary: Up to £38,000 per annum (depending on experience) + £5,000 Car Allowance
About the Role
We are recruiting on behalf of a leading channel-only provider of third-party IT maintenance services, who are looking for an experienced Field Data Support Engineer to join their growing team. This is an excellent opportunity for an engineer with strong server, storage and networking experience who enjoys working in the field, solving technical issues and delivering exceptional customer service. You'll be responsible for supporting a wide range of enterprise IT systems, ensuring they are maintained and restored quickly while meeting agreed service levels.
Key Responsibilities
- Diagnose, troubleshoot and resolve faults across server, storage and network infrastructure.
- Attend customer sites to provide hardware maintenance, break-fix support and technical assistance.
- Take ownership of customer incidents from initial diagnosis through to resolution, ensuring Service Level Agreements (SLAs) are achieved.
- Investigate technical issues and implement effective solutions.
- Arrange replacement parts and coordinate repairs where required.
- Provide technical support and guidance to customers and internal teams.
- Assist with pre-sales technical support and solution design when required.
- Work closely with the Service Desk, Service Delivery, Logistics and Purchasing teams to ensure efficient service delivery.
- Maintain accurate service records, documentation and customer updates using internal systems.
- Keep technical knowledge up to date with current technologies and industry developments.
- Participate in the regional 24/7 on-call rota and provide out-of-hours support when required.
Essential Skills & Experience
- Proven experience supporting enterprise server, storage and networking hardware.
- Previous experience within the IT hardware maintenance or field services industry.
- Strong fault-finding and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work independently and manage your own workload effectively.
- Well organised with strong attention to detail.
- Flexible approach to working hours, including participation in an out-of-hours support rota.
Desirable Experience
- Experience supporting equipment from one or more of the following manufacturers: IBM, Cisco, Dell Technologies, Hewlett Packard Enterprise (HPE), NetApp, Fujitsu, EMC, Hitachi, Sun Microsystems / Oracle.
This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5. A driving licence is essential for this role. The areas covered will be Southeast London and the surrounding areas. Approximately 1 - 2 calls per day.
Successful candidates will be contacted within 7 working days of their applications; should you not hear from us within this time, please assume that your application was unsuccessful.
Locations
Field Data Support Engineer in Dartford, Kent employer: CMD Recruitment
Join a dynamic team at a leading provider of IT maintenance services, where your expertise as a Field Data Support Engineer will be valued and rewarded. Enjoy a competitive salary, a generous car allowance, and the opportunity to work in a supportive environment that prioritises employee growth and development. With a focus on exceptional customer service and a collaborative work culture, this role offers a unique chance to make a meaningful impact in Southeast London and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Field Data Support Engineer in Dartford, Kent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CMD Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CMD Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CMD Recruitment!
✨Direct Apply to CMD Recruitment
Let's not forget to apply directly through the CMD Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Data Support Engineer in Dartford, Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CMD Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CMD Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CMD Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
