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For Companies At a Glance
- Tasks: Assist customers via phone and email, log support tickets, and arrange site visits.
- Company: Join a growing company in Melksham focused on customer service excellence.
- Benefits: Enjoy a flexible work schedule with remote options and competitive pay.
- Why this job: Be part of a dynamic team where your contributions lead to real progression.
- Qualifications: Strong communication skills and IT proficiency; previous experience is a plus.
- Other info: Work Monday to Friday with a rotating shift pattern for variety.
The predicted salary is between 21000 - 30000 £ per year.
Are you experienced in providing great customer service? Would you like to work for a growing company where progression is key? If the answer is YES this could be the role for you.
We are looking for a self-motivated individual to join our growing client in Melksham. Working as part of the internal and national team you will be responsible for assisting customers over the phone and by email.
Main Duties
- Log support tickets
- Ordering parts
- Arrange site visits for engineers to attend
- Assign engineers to tickets
- Arrange delivery of parts to customer sites
- Follow up on support tickets to ensure they are completed and closed
Skills and Experience
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Good IT skills
- Ability to work as part of a team
- Similar previous experience is desirable
Hours: Monday to Friday on a 3 week shift pattern:
- 08:00 am - 4:30 pm 1 week working from the office
- 09:00 am - 5:30 pm 1 week working from the office
- 10:00 am - 6:30 pm 1 week working from home or the office
Customer Service Advisor / Administrator employer: CMD Recruitment
Contact Detail:
CMD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves assisting customers over the phone and via email, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Prepare examples from your previous experience where you successfully managed multiple tasks or handled challenging situations efficiently.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Advisor / Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant skills. Use keywords from the job description, such as 'excellent verbal and written communication skills' and 'ability to work in a fast-paced environment'.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to join a growing company. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed support tickets, arranged site visits, or worked with engineers. This will demonstrate your suitability for the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CMD Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this role heavily relies on excellent communication and problem-solving skills.
✨Demonstrate IT Proficiency
Since good IT skills are essential for this position, be ready to discuss any relevant software or tools you have used in past roles. If possible, mention specific systems you are familiar with that could be beneficial for the job.
✨Emphasise Teamwork
This role requires working as part of a team, so be sure to convey your ability to collaborate effectively. Share examples of how you've worked with others to achieve common goals, and express your enthusiasm for being part of a supportive team environment.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your ability to handle various customer service situations. Practice your responses to common scenarios, such as dealing with an upset customer or managing multiple support tickets at once, to demonstrate your quick thinking and adaptability.
