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- Tasks: Be the go-to person for customers, handling queries and scheduling deliveries.
- Company: Join a dynamic team in Corsham, dedicated to providing top-notch customer service.
- Benefits: Earn £12.73 per hour with holiday pay; flexible working hours.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are a must.
- Other info: Immediate start available; own transport is beneficial due to location.
Customer Service Administrator Corsham, Wiltshire £12.73 per hour + holiday pay 4-6 week Temporary Assignment | Immediate Start! Are you an experienced customer service professional who enjoys delivering exceptional support? Are you available to start right away? If so, this could be the ideal temporary role for you! We are working in partnership with our client to recruit a confident and proactive Customer Service Administrator to join their expanding team in Corsham. In this key position, you will act as the main point of contact for customers, ensuring they receive a friendly, efficient, and high-quality service at all times. Key Responsibilities: Contact customers to arrange and confirm deliveries Handle customer enquiries via phone and email Liaise with third-party logistics providers Schedule appointments and manage diaries Maintain accurate electronic records and documentation Communicate with external organisations as required Ensure all paperwork is complete and correct Provide general administrative support to the wider team Person Specification: Previous customer service experience is essential Excellent communication and organisational skills Professional, confident, and personable telephone manner Ability to build rapport quickly with customers and colleagues Strong working knowledge of Microsoft Office Able to remain calm and effective under pressure and meet tight deadlines Hours of Work Week 1: Monday-Friday, 8:00am-4:30pm Week 2: Monday-Friday, 10:00am-6:30pm (Shifts then alternate weekly)This position requires an immediate start, so applicants must be available without notice. Due to the location, access to your own transport would be highly beneficial. We aim to contact successful candidates within 7 working days. If you do not hear from us within this timeframe, please assume your application has not been successful on this occasion
Customer Service Administrator employer: CMD Recruitment
Contact Detail:
CMD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure to highlight your previous customer service experience during any conversations you have. Be ready to share specific examples of how you've successfully resolved customer queries or improved service in past roles.
✨Tip Number 2
Familiarise yourself with the company and its services before any interviews or discussions. This will not only show your enthusiasm but also help you tailor your responses to align with their values and customer service approach.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since you'll be the main point of contact for customers, demonstrating a professional and personable telephone manner can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your organisational skills and how you manage multiple tasks under pressure. Think of examples where you've successfully juggled various responsibilities, as this role requires excellent time management.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous customer service experience in your CV and cover letter. Use specific examples that demonstrate your ability to resolve queries and provide excellent service.
Showcase Communication Skills: Since excellent communication is key for this role, include instances where you've successfully communicated with customers or colleagues. This could be through phone calls, emails, or face-to-face interactions.
Tailor Your Application: Customise your CV and cover letter to reflect the specific duties mentioned in the job description. Mention your organisational skills and ability to work under pressure, as these are crucial for the role.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail.
How to prepare for a job interview at CMD Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Be prepared to discuss specific examples of how you've resolved customer queries and provided excellent service, as this is crucial for the position.
✨Demonstrate Strong Communication Skills
Since you'll be the main point of contact for customers, it's important to convey your communication skills effectively. Practice speaking clearly and confidently, and be ready to showcase your professional telephone manner.
✨Familiarise Yourself with Microsoft Office
As the role requires sound knowledge of Microsoft Office, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in past roles, especially for maintaining records and documentation.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle pressure and tight deadlines. Think of scenarios where you've successfully managed multiple tasks or resolved conflicts, and be ready to share those experiences.
