At a Glance
- Tasks: Deliver outstanding customer service and build strong relationships with clients.
- Company: Join a successful international business with a friendly team atmosphere.
- Benefits: Competitive salary, bonus schemes, pension, and 24 days holiday plus bank holidays.
- Other info: Opportunities for travel and career progression in a dynamic environment.
- Why this job: Develop valuable skills while making a real impact in customer satisfaction.
- Qualifications: Experience in customer service or sales support is a plus; strong communication skills required.
Are you passionate about delivering outstanding customer service and looking to build a long-term career with a successful and growing international business? Our client is seeking a proactive and enthusiastic Customer Service Executive to join their friendly team. This is an excellent opportunity for someone who enjoys building relationships, solving customer queries and providing exceptional service, whilst developing valuable commercial and account management skills.
Working within a team of four and reporting to the Sales Manager, you'll play a key role in supporting both new and existing customers, preparing quotations, identifying opportunities to develop customer accounts and contributing to the continued growth of the business. There may also be opportunities to travel, including customer visits and attending international exhibitions.
Key Responsibilities:- Managing customer enquiries and preparing quotations in a timely manner.
- Building and maintaining strong relationships with existing customers.
- Identifying opportunities to grow existing accounts and generate additional revenue.
- Proactively developing new business opportunities and converting leads into long-term customers.
- Working towards individual sales targets while contributing to wider team objectives.
- Delivering a high level of customer service throughout the sales process.
- Previous experience within a customer service, sales support, internal sales or account management environment would be advantageous.
- A confident communicator with excellent interpersonal skills.
- Organised with strong time management abilities.
- Proactive, self-motivated and eager to learn.
- A strong problem solver with excellent attention to detail.
- Comfortable building relationships over the telephone and via email.
- Willing to travel occasionally when required.
- Salary of £24,000 - £25,000 per annum.
- Monthly and quarterly bonus schemes (following probation).
- Annual company bonus scheme.
- Company pension.
- Hours of work: Monday to Friday 9am - 5pm.
- Health cashback scheme and Employee Assistance Programme.
- 24 days holiday plus bank holidays, increasing with service.
- Free on-site parking.
- Genuine opportunities for career progression and professional development.
Successful candidates will be contacted within 7 working days of their application. Should you not hear from us within this time, please assume that your application was unsuccessful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Corsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CMD Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CMD Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Corsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CMD Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at CMD Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CMD Recruitment!
How to prepare for a job interview at CMD Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
