1st Line Support Technician

1st Line Support Technician

Full Time & Permanent

Office Based

Up to c. 26,000 + Annual Bonus + Benefits

Midsomer Norton

Are you an experienced 1st Line Support Technician? Are you keen to join a company that fully supports staff progression and career development?!

A growing company is looking to recruit a 1st Line Support Technician to join their busy and friendly team. You will be supporting customers by responding to usage and technical enquiries, providing system training and ensuring a high quality support experience across a wide range of software and hardware products.

This is an office based role but there may be the occasional need to visit customers on site.

Key Responsibilities

• Acting as first line support/dispatch; answering the support line, logging queries and resolving issues where possible.
• Creating and maintaining accurate records in the support ticketing system to ensure clear customer history and management data.
• Proactively managing your support queue, providing timely updates to customers and taking ownership of issues through to resolution.
• Developing strong diagnostic skills and the ability to test systems for faults and inconsistencies.
• Learning how to install and support the software remotely on customer sites.
• Providing support to colleagues across the various departments.
• Contributing to and updating the company\’s internal knowledge base.

As the company encourages and supports staff progression and development, this role has a number of areas of progression including progression to 2nd Line support.

They also provide learning opportunities for all its staff by providing access and time to complete online training courses that benefit both individual and the business.