At a Glance
- Tasks: Support the Client Services team and ensure top-notch customer satisfaction.
- Company: Join a successful international business with a friendly team atmosphere.
- Benefits: Enjoy a competitive salary, hybrid working, and additional perks.
- Other info: Flexible working hours and great opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service or admin experience and strong communication skills.
The predicted salary is between 26040 - 26040 £ per year.
Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team. This role offers a hybrid working pattern, with three days in the office (Tuesday–Thursday) and two days working from home (Monday and Friday).
The Role:
- Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department.
- Answering incoming calls and responding to customer emails
- Logging and managing customer returns
- Producing regular client reports
- Managing shipping exceptions and updating customers
- Updating client information and documentation
- Taking notes during internal meetings
- Providing general admin support to the commercial team
About You
- Previous customer service or administrative experience
- Strong communication and organisational skills
- High attention to detail
- Able to manage multiple tasks and prioritise workload
Hours: Monday to Thursday 9am – 5pm and Friday 9am – 4pm
Location: Westbury with hybrid working (with 3 days a week in the office)
Customer Service Administrator in Westbury employer: CMD Recruitment Limited
CMD Recruitment Limited is an excellent employer, offering a supportive work culture that values teamwork and communication. Located in Calne, this part-time role provides flexibility while allowing you to contribute to a dynamic team dedicated to delivering exceptional service. With opportunities for professional growth and a commitment to employee well-being, CMD Recruitment is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Westbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CMD Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CMD Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Westbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CMD Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at CMD Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CMD Recruitment Limited!
How to prepare for a job interview at CMD Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
