At a Glance
- Tasks: Resolve server, network, and storage issues while providing top-notch customer support.
- Company: Join a leading IT maintenance partner with a focus on innovation.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Make a real impact by solving complex technical problems for clients.
- Qualifications: Experience in IT maintenance and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. You will be based from home, attending visits at clients' sites, around the London area.
Role and responsibilities:
- Triaging and resolving customers Server, Storage & Network issues
- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
- To receive, investigate, and respond to technical assistance requests
- To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
- To deal with general support
- To be involved with pre-sales technicalities
- To participate on regional 24/7 out of Hours Rota where required in line with business needs
- To act as ‘cover’ engineer on Out of Hours when/if
- To identify complex problems and review related information to develop and evaluate options and implement solutions
- To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
- To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
- To maintain up to date technical knowledge and expertise in accordance with industry
Experience:
- Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
- Previous experience of working within the IT Maintenance Services Industry.
- Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
- Must have strong written and verbal communication skills
- Strong organisational skills.
- Must be flexible to work outside of core business hours where business needs require.
- Ability to plan and prioritise your own workload
This is a full-time permanent position Monday – Friday with an on call rota (approx) 1 week in 5. A driving licence is essential for this role. The areas covered will include South East London and other surrounding areas. Approximately 1-2 calls per day.
Server, Network and Storage Field Engineer employer: CMD Recruitment Limited
Join a leading manufacturing company in Calne as a Warehouse Operator, where you will benefit from a supportive work culture that values teamwork and reliability. With a competitive hourly wage and the opportunity for permanent employment after 12 weeks, this role offers not only job security but also the chance to grow within a well-established business. Enjoy a dynamic warehouse environment that prioritises safety and efficiency, making it an excellent place for motivated individuals to thrive.
