Server and Storage Field Engineer (CMD-13370) Kent, England
Salary: GBP30000 - GBP40000 per annum + + Car allowance
Up to £40,000pa (depending on experience) + £5000 Car Allowance
Senior Field Engineer – Server, Networking and Storage experience
South East London and surrounding areas
Full-time
Permanent
Role and responsibilities:
- Triaging and resolving customers Server, Storage & Network issues
- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
- To receive, investigate, and respond to technical assistance requests
- To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
- To deal with general support
- To be involved with pre-sales technicalities
- To participate on regional 24/7 out of Hours Rota where required in line with business needs
- To act as 'cover' engineer on Out of Hours when/if
- To identify complex problems and review related information to develop and evaluate options and implement solutions
- To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
- To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
- To maintain up to date technical knowledge and expertise in accordance with industry
Experience:
- Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
- Previous experience of working within the IT Maintenance Services Industry.
- Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
- Must have strong written and verbal communication skills
- Strong organisational skills.
- Must be flexible to work outside of core business hours where business needs require.
- Ability to plan and prioritise your own workload
This is a full-time permanent position Monday – Friday with an on call rota (approx) 1 week in 5
A driving licence is essential for this role.
The areas covered will include South East London and other surrounding areas. Approximately 1 - 2 calls per day.
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Server and Storage Field Engineer employer: CMD Recruitment Limited
CMD Recruitment Limited is an excellent employer, offering a supportive work culture that values teamwork and communication. Located in Calne, this part-time role provides flexibility while allowing you to contribute to a dynamic team dedicated to delivering exceptional service. With opportunities for professional growth and a commitment to employee well-being, CMD Recruitment is the ideal place for those seeking meaningful and rewarding employment.
