At a Glance
- Tasks: Resolve server, network, and storage issues for clients in South East London.
- Company: Join a leading IT maintenance partner with a focus on customer service.
- Benefits: Earn up to £40,000 plus a £5,000 car allowance and enjoy flexible working.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact by solving technical challenges and enhancing client satisfaction.
- Qualifications: Experience with IT systems and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. You will be based from home, attending visits at clients' sites, around the London area.
Role and responsibilities:
- Triaging and resolving customers Server, Storage & Network issues
- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
- To receive, investigate, and respond to technical assistance requests
- To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
- To deal with general support
- To be involved with pre-sales technicalities
- To participate on regional 24/7 out of Hours Rota where required in line with business needs
- To act as ‘cover’ engineer on Out of Hours when/if
- To identify complex problems and review related information to develop and evaluate options and implement solutions
- To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
- To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
- To maintain up to date technical knowledge and expertise in accordance with industry
Experience:
- Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
- Previous experience of working within the IT Maintenance Services Industry.
- Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
- Must have strong written and verbal communication skills
- Strong organisational skills.
- Must be flexible to work outside of core business hours where business needs require.
- Ability to plan and prioritise your own workload
This is a full-time permanent position Monday – Friday with an on call rota (approx) 1 week in 5. A driving licence is essential for this role. The areas covered will include South East London and other surrounding areas. Approximately 1-2 calls per day.
Server, Network and Storage Field Engineer in London employer: CMD Recruitment Limited
Join a dynamic team as a Server, Network and Storage Field Engineer, where you will enjoy a supportive work culture that prioritises employee growth and development. With competitive salaries, a generous car allowance, and the flexibility of working from home while serving clients across South East London, this role offers a unique opportunity to enhance your technical skills in a thriving IT maintenance environment. Our commitment to high customer service levels ensures that you will be part of a collaborative team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Server, Network and Storage Field Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CMD Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CMD Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CMD Recruitment Limited!
✨Direct Apply to CMD Recruitment Limited
Let's not forget to apply directly through the CMD Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Server, Network and Storage Field Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CMD Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CMD Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CMD Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
