Senior Field Engineer - Server, Networking and Storage experience
Reading and M4 corridor to South East London
Full-time
Permanent
Up to £38,000pa + £5000 Car Allowance
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.
Role and responsibilities:
- Triaging and resolving customers' server, Storage & Network issues
- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
- To receive, investigate, and respond to technical assistance requests
- To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
- To deal with general support
- To be involved with pre-sales technicalities
- To participate on regional 24/7 out-of-hours rota where required in line with business needs
- To act as 'cover' engineer on Out of Hours when/if
- To identify complex problems and review related information to develop and evaluate options and implement solutions
- To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
- To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
- To maintain up to date technical knowledge and expertise in accordance with industry
Experience:
- Experience in: Server, Storage & Network devices.
- Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
- Previous experience of working within the IT Maintenance Services Industry.
- Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
- Must have strong written and verbal communication skills
- Strong organisational skills.
- Must be flexible to work outside of core business hours where business needs require.
- Ability to plan and prioritise your own workload
This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5
A driving licence is essential for this role
The areas covered will include South East London.
Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
Field Engineer - Server, Networking and Storage experience in Reading employer: CMD Recruitment Careers
Join a well-established manufacturing business in Melksham, where you'll be part of a dynamic team dedicated to producing high-quality electronic products. With a strong order book for 2026, the company offers a supportive work culture, competitive salary, and opportunities for personal growth, all within a clean and modern production environment. Enjoy benefits like 28 days of holiday, a company pension scheme, and flexible working hours that promote a healthy work-life balance.
