At a Glance
- Tasks: Deliver top-notch client service and enhance client experiences throughout their journey.
- Company: Join a leading online financial trading business with a global presence.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on client satisfaction and market insights.
- Why this job: Be a brand ambassador and make a real difference in clients' trading experiences.
- Qualifications: Passion for finance, strong communication skills, and team player mentality.
The predicted salary is between 29700 - 36300 £ per year.
Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries. The Group values centre on quality, clients and integrity.
ROLE AND RESPONSIBILITIES
- Provide high calibre client service to ensure a positive client experience.
- Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes trading execution (trade on behalf of clients), query management and education.
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.
- Monitor competitor companies within related markets and apply insights to help CMC continuously improve.
- Keep abreast of global and economic news in order to provide execution trading support to clients.
- Act as a brand ambassador in all client interactions.
KEY SKILLS AND EXPERIENCE
- Demonstrates passion and enthusiasm for our products and services.
- Operates with integrity and a highly client centric mind-set.
- Excellent verbal and written communication skills, fluency in one or more European languages desirable.
- Ability to work effectively as part of a team.
- Intermediate knowledge/experience of financial markets.
- Undergraduate degree in relevant discipline desirable.
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Summary
Location: London
Type: Full time
Customer Relationship Executive / Manager in London employer: CMC Markets
CMC Markets is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Senior Project Manager, you will have the opportunity to lead transformative projects in a regulated fintech landscape, supported by a culture that values professional growth and diversity. With a commitment to employee development and a focus on delivering impactful results, CMC Markets stands out as a rewarding place to advance your career.
