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For Companies At a Glance
- Tasks: Engage with retail clients, addressing queries on investments like CFDs and shares.
- Company: Join a dynamic team in a leading investment platform known for its award-winning services.
- Benefits: Enjoy hybrid working options, flexible shifts, and comprehensive training to boost your skills.
- Why this job: Be part of a supportive culture that values growth and client satisfaction while making an impact.
- Qualifications: Fluency in French and English is essential; no prior experience required as full training is provided.
- Other info: Work in a vibrant environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are currently searching for a bilingual executive to join our Client Management team. To be successful in this role you will need to be fluent in both French and English, both written and speaking.
Within the role you will be responsible for dealing with daily queries from our retail clients on a variety of investments such as CFDs, Spread betting and Shares. Full training will be provided to give you the skills required to successfully navigate our award-winning platform for our clients.
You would be required to be available for the below shifts over a hybrid working environment - 3 days office and 2 days from home:
- Monday to Friday; 7:30am - 4:30pm
- 8am - 5pm
- 9am - 6pm
- 11am - 8pm (work from home)
- 1:30pm - 9:30pm (work from home)
ROLE AND RESPONSIBILITIES:
- Be responsible for every touch-point during the client lifecycle in your relevant region.
- Use our PSA system to contact the following leads in order to achieve an active client:
- Demo customers
- Live Applications – to gather outstanding documents.
- Not Yet Funded (NYF)
- Not Yet Traded (NYT) – to prepare the client to place their first trade.
- Gathering the wet-ink signature document (if needed).
Client Management Executive - French employer: CMC Markets
Contact Detail:
CMC Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Management Executive - French
✨Tip Number 1
Brush up on your French and English language skills, especially in a business context. Being fluent is crucial, so consider practising with native speakers or using language apps to enhance your conversational abilities.
✨Tip Number 2
Familiarise yourself with the financial products mentioned in the job description, such as CFDs, spread betting, and shares. Understanding these concepts will not only help you in the role but also impress us during the interview.
✨Tip Number 3
Research our company culture and values. Knowing what we stand for and how we operate will allow you to tailor your responses in interviews and demonstrate that you're a great fit for our team.
✨Tip Number 4
Prepare for potential scenario-based questions related to client management. Think about how you would handle various client situations, as this will showcase your problem-solving skills and customer service approach.
We think you need these skills to ace Client Management Executive - French
Some tips for your application 🫡
Highlight Language Skills: Since the role requires fluency in both French and English, make sure to emphasise your language skills prominently in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Tailor Your CV: Customise your CV to reflect the specific responsibilities mentioned in the job description. Highlight any previous experience in client management or dealing with financial products like CFDs, spread betting, or shares.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your qualifications but also demonstrates your enthusiasm for the role. Mention why you are interested in working with this company and how you can contribute to their Client Management team.
Prepare for Potential Questions: Think about potential interview questions related to client management and financial products. Prepare answers that demonstrate your problem-solving skills and ability to handle client queries effectively.
How to prepare for a job interview at CMC Markets
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experiences in both tongues.
✨Understand the Financial Products
Familiarise yourself with the financial products mentioned in the job description, such as CFDs, spread betting, and shares. Being able to discuss these topics confidently will show your potential employer that you are proactive and knowledgeable about the industry.
✨Prepare for Client Scenarios
Think of potential client scenarios you might encounter in this role. Prepare responses on how you would handle various queries or issues, demonstrating your problem-solving skills and customer service approach. This will help you stand out as a candidate who is ready to engage with clients effectively.
✨Emphasise Flexibility and Adaptability
With a hybrid working environment and varying shifts, it's important to convey your flexibility and adaptability. Share examples from your past experiences where you've successfully adjusted to changing work conditions or schedules, highlighting your readiness for this dynamic role.
