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For Companies At a Glance
- Tasks: Supervise Front Office operations, train staff, and ensure guest satisfaction.
- Company: Join CMC Hotels, a company dedicated to growing its people and fostering success.
- Benefits: Enjoy competitive wages, quarterly bonuses, paid vacation, and free life insurance.
- Why this job: Be a role model in a supportive environment that values growth and teamwork.
- Qualifications: 1 year of hotel experience, strong work ethic, and excellent customer service skills required.
- Other info: Flexible shifts available; must be able to work weekends.
The predicted salary is between 24000 - 36000 £ per year.
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Are you looking for a Company you can "GROW" with? Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.
We offer our associates an array of benefits, based on eligibility, including:
- Competitive wages based on experience
- Quarterly Cash Bonuses
- Paid Vacation
- Holiday Pay
- 401k
- Free Life Insurance
- Free Short-Term Disability
Job Duties include but are not limited to:
- This position will be responsible for supervising the Front Office operations as directed by Hotel management.
- You will be expected to work Front Desk shifts and assist, train, coach, and guide the front desk team ensuring all associates are following CMC and Marriott policies and guidelines while maintaining guest satisfaction standards.
- You will report directly to the Assistant General Manager.
- Interfacing with the previous shift and managers to be updated on hotel activities.
- Provide expedient check-in/check-out service.
- Be knowledgeable of hotel property and in-house events.
- Provide guests with information concerning hotel policies and amenities/services.
- Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.
- Schedule Front Desk associates keeping hours in budget and overtime under control via manpower reporting.
- Supervise daily shift process ensuring all team members adhere to our standard operating procedures.
- Verify all Front office associates are in uniform and name tag is present, ensuring your associates are following CMC dress code policy.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
- Supervise the efficient operations of the Front Desk including check in/out procedures as well as familiar with all three working shifts to include proficiency with the Night Audit shift.
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
- Ensure that all brand quality standards and requirements are completed daily.
- Ensure Security for the hotel’s customers, employees, and property assets.
- Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property.
Job Requirements:
- Minimal 1 year hotel experience is required.
- Be self-motivated and able to work independently.
- Strong work ethic and a desire to succeed.
- Clean background check, and reliable transportation a must.
- Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
- Must be available to work any shift 7:00 am - 12:00 am and weekends.
PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary employer: CMC Hotels
Contact Detail:
CMC Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary
✨Tip Number 1
Familiarise yourself with the specific hotel brand, in this case, Springhill Suites and CMC Hotels. Understanding their values, mission, and customer service standards will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of CMC Hotels. They can provide valuable insights into the company culture and expectations, which can give you an edge when discussing your fit for the role.
✨Tip Number 3
Prepare to demonstrate your leadership skills during the interview. Think of specific examples where you've successfully trained or motivated a team, as this is crucial for the Front Office Supervisor role.
✨Tip Number 4
Be ready to discuss how you handle guest complaints and ensure satisfaction. This is a key part of the job, so having a few scenarios prepared will show your capability in maintaining high service standards.
We think you need these skills to ace PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management and customer service. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your desire to grow with CMC Hotels. Mention how your skills align with the job requirements and how you can contribute to the team's success.
Highlight Leadership Skills: In your application, focus on your leadership qualities. Provide examples of how you've trained or coached team members in previous roles, and how you’ve handled challenges in a front office environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at CMC Hotels
✨Know the Company
Before your interview, take some time to research CMC Hotels and Springhill Suites. Understand their values, mission, and what they look for in their employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Highlight how you can inspire and motivate others.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service situations. Think of specific instances where you've gone above and beyond for a guest or handled a difficult situation effectively. This will demonstrate your commitment to guest satisfaction, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
