At a Glance
- Tasks: Supervise Front Office operations, train and guide the team, and ensure guest satisfaction.
- Company: Springhill Suites Raleigh/Cary, a vibrant hotel with a focus on teamwork.
- Benefits: Competitive wages, paid vacation, holiday pay, and 401k options.
- Other info: Flexible shifts available; perfect for those looking to grow in the hospitality industry.
- Why this job: Lead a dynamic team and enhance guest experiences in a thriving hotel environment.
- Qualifications: Minimum 1 year hotel experience, strong work ethic, and excellent communication skills.
The predicted salary is between 25000 - 30000 € per year.
We offer our associates an array of benefits, based on eligibility, including:
- Competitive wages based on experience
- Paid Vacation
- Holiday Pay
- 401k
Job Duties
This position will be responsible for supervising the Front Office operations as directed by Hotel management. You will be expected to work Front Desk shifts and assist, train, coach, and guide the front desk team ensuring all associates are following CMC and Marriott policy and guidelines while maintaining guest satisfaction standards. You will report directly to the Front Office Manager.
- Interfacing with the previous shift and managers to be updated on hotel activities.
- Provide expedient check-in/check-out service.
- Be knowledgeable of hotel property and in-house events.
- Provide guests with information concerning hotel policies and amenities/services.
- Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.
- Schedule Front Desk associates keeping hours in budget and overtime under control via manpower reporting.
- Supervise daily shift process ensuring all team members adhere to our standard operating procedures.
- Verify all Front office associates are in uniform and name tag is present, ensuring your associates are following CMC dress code policy.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
- Supervise the efficient operations of the Front Desk including check in/out procedures as well as familiar with all three working shifts to include proficiency with the Night Audit shift.
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
- Ensure that all brand quality standards and requirements are completed daily.
- Ensure Security for the hotel’s customers, employees, and property assets.
- Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property.
Job Requirements
- Minimal 1 year hotel experience is required.
- Be self‑motivated and able to work independently.
- Strong work ethic and a desire to succeed.
- Clean background check, and reliable transportation a must.
- Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
- Must be available to work any shift 7:00 am - 12:00 am and weekends.
PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary employer: CMC Hotels
At Springhill Suites Raleigh/Cary, we pride ourselves on fostering a supportive and dynamic work environment where our associates can thrive. With competitive wages, comprehensive benefits including paid vacation and 401k, and a strong emphasis on employee training and development, we empower our team to deliver exceptional guest experiences while enjoying a fulfilling career in the hospitality industry. Join us in a location that values teamwork, leadership, and personal growth, making every day at work rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Front Office Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the Springhill Suites and understanding their values. Be ready to discuss how your experience aligns with their customer service standards and how you can inspire the front desk team.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've successfully trained and led teams in the past. Highlight your ability to maintain guest satisfaction and adhere to brand standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hotel management and customer service. We want to see how your skills align with the Front Office Supervisor role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to our team. We love seeing personality, so let your enthusiasm for the role come through.
Showcase Your Leadership Skills:Since this role involves supervising a team, make sure to highlight any previous leadership or coaching experiences. We’re looking for someone who can inspire and guide others, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at CMC Hotels
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Springhill Suites brand and its values. Research the hotel’s amenities, services, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to demonstrate strong leadership qualities. Prepare examples from your past experiences where you successfully trained or coached team members, resolved conflicts, or improved customer service. This will highlight your ability to inspire and manage a team.
✨Practice Common Scenarios
Think about common situations you might face in this role, like handling a difficult guest or managing a busy check-in period. Practising your responses to these scenarios can help you articulate your problem-solving skills and customer service approach during the interview.
✨Dress to Impress
Since the role involves ensuring that all associates adhere to the dress code, it’s important to set a good example. Dress professionally for your interview, as this reflects your understanding of the hotel's standards and your commitment to the position.
