At a Glance
- Tasks: Lead a dynamic service department and ensure top-notch customer satisfaction.
- Company: Join a leading motorcycle dealer group with over 40 years of experience.
- Benefits: Competitive salary, 22 days annual leave, pension, and healthcare.
- Other info: Full-time role with opportunities for professional growth.
- Why this job: Be part of an exciting team and make a real impact in the automotive sector.
- Qualifications: Experience in service management and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
Job available in Bridgend. Through continued success and growth, we are looking for a top Service Manager to join our successful team at our premium franchise dealership selling some of the market's leading and most popular motorcycle brands. Working with these brands, you must be well-presented and professional in order to be considered for this position. This exciting and challenging role requires a talented and incredibly motivated individual with a track record of managing a service department in the automotive sector. The role will oversee daily operations, service management, capacity management, management of staff, ensuring company policies and procedures are adhered to, health and safety in the workshop and also customer management. The role also requires the ability to communicate at all levels, motivate a team and a passion to succeed. This would suit an existing high performing Service Manager or workshop controller looking to progress. CMC has been established for over 40 years and we are one of the largest motorcycle dealer groups in the UK.
Responsibilities
- Supervise technician performance
- Arrange training programs to enhance/maintain technician skill level
- Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible
- Manage the sales process to contact existing customers when their next scheduled service is due
- Identify aspects of the business that affect customer satisfaction, such as availability of courtesy vehicles or collection and delivery services, accuracy of costs, and quality of work
- Develop training programs to improve customer service standards
Remuneration / Benefits
- Basic Salary of £35,000.00-£45,000.00 depending on experience
- 22 Days Annual Leave
- Company Pension
- Health care
Contract Details
- Tuesday to Saturday 8.45 am to 6.00 pm
- Contract: Full-time
How to Apply
If you are interested in applying, please send your CV, details of experience and a brief covering email to andrew.milne@cmcbikes.com.
