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- Tasks: Support clients with Microsoft 365 onboarding and troubleshoot issues.
- Company: CMap, a project-based company focused on user experience and team collaboration.
- Benefits: Private medical insurance, life assurance, enhanced parental leave, and team outings.
- Other info: Dynamic Manchester office with great facilities and a focus on diversity.
- Why this job: Join a fun, supportive team and make a real impact in client success.
- Qualifications: Strong knowledge of Microsoft 365, SharePoint, and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Department: Consulting
Location: Manchester
CMap helps project-based companies to win, deliver and manage projects profitably. Here at CMap, we focus our attention on our People and our Product to enable us to provide our valued clients with an awesome user experience. Our culture is hugely important to us - we are a team that collaborate together and support each other. Ideas and input are welcome from everyone in our organisation and no idea is dismissed or progressed without our experienced consideration. We have an informal, open, friendly, and fun working environment where everyone matters with regular social nights and team outings.
The Role
We are seeking a highly organised and detail-oriented Application Support Engineer with extensive Microsoft 365 knowledge to join our team. This role involves assisting with the coordination and execution of onboarding new clients, alongside migrating existing clients to new products like CMap Mail. As part of this role, you will act as a key escalation point for issues relating to Microsoft 365, such as Microsoft Entra ID and SharePoint, specifically.
Key responsibilities include:
- Customer Onboarding Assistance
- Support the initial set-up of users and customer sites.
- Troubleshoot errors/issues relating to onboarding (Entra ID security permissions, SharePoint Site configuration etc).
- Escalate and project manage errors/issues, acting as liaison between the client and the development team.
- Provide advice to clients relating to Microsoft 365 tenancy set-ups and recommended best practices.
- Assist with the import of client Data into SharePoint, helping to identify and resolve any issues that may occur during the process.
- Execute scripts for bulk changes to customer sites.
- Act as an internal escalation point for 1st Line Support.
- Work closely with the Support team to assist with client challenges pertaining to their Microsoft 365 tenancy.
- Develop automated solutions for time-consuming tasks when carrying out client data changes.
- Create and maintain an up-to-date knowledge base for troubleshooting common problems.
- Ensure that Client-specific information/tenancy configuration is captured and recorded.
What you’ll need to succeed:
Person Specification
- A strong reputation for placing the client at the heart of all work.
- Ability to work as part of a team, taking the initiative as part of a high performing, engaged, diverse team, focused on service.
- A proven ability to deliver under pressure in a fast-paced SME environment.
- Strong work ethic, possessing a 'roll sleeves up' approach.
- Self-starter and a warm engaging character.
- Successful track record of supporting the delivery of multiple projects in parallel to a strict timeframe.
- Ability to take ownership to deliver project activities successfully, managing client expectations, with minimal senior oversight.
- Able to demonstrate good problem-solving capabilities to address key issues and challenges that arise during projects.
- Strong written communication skills, able to author client facing document and written communications with minimal oversight.
- Ability to lead meetings and delivering services to clients.
Qualification and Experience
We are looking for individuals who have a strong working knowledge of the Microsoft 365 ecosystem. Experience and/or certification in the following Microsoft Products/Services is an essential requirement of this role:
- Microsoft SharePoint – Advanced knowledge of SharePoint site configurations and general security permission administration
- Microsoft Entra ID – Strong knowledge of tenant configuration and Identity and Access Management
- PowerShell Scripting – Proficient in PowerShell and other scripting languages to help automate tasks.
Other beneficial experience includes knowledge of:
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Co-Pilot
What we offer:
- Private medical & dental insurance: Supporting your health and wellbeing with access to private care.
- Life assurance: Providing extra financial security for you and your loved ones.
- 24/7 support for your health and wellbeing.
- Enhanced parental leave: Offering time and support when it matters most.
- Reward Gateway: Access to discounts on a wide range of everyday purchases.
- Team outings and events: Regular chances to connect and unwind.
- Manchester city-centre office: A modern WeWork space with great facilities and free barista coffee.
Research has shown that people don't always apply for roles if they don't have all the required skills. If you believe you are the right fit and can be successful in this role, we are keen to meet you and encourage you to apply.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Interested? Apply here.
Application Support Engineer in Manchester employer: CMap
Contact Detail:
CMap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at CMap on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. This can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge. Make sure you can discuss specific features and how you've used them in past roles. We want to see your expertise shine through!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled challenges, especially related to onboarding or client support. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at CMap.
We think you need these skills to ace Application Support Engineer in Manchester
Some tips for your application 🫡
Show Your Microsoft 365 Skills: Make sure to highlight your experience with Microsoft 365 in your application. We want to see how you've used tools like SharePoint and Entra ID in real-world scenarios, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for the Application Support Engineer role. Mention specific responsibilities from the job description that resonate with your experience, showing us why you're the perfect fit.
Keep It Clear and Concise: We appreciate strong written communication skills, so make sure your application is easy to read. Use clear language and structure your thoughts logically to help us understand your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CMap
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially SharePoint and Entra ID. Be ready to discuss specific configurations and troubleshooting steps you've taken in the past. This will show that you're not just familiar with the tools but can also apply your knowledge practically.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly those related to client onboarding or technical issues. Highlight your ability to think on your feet and provide solutions under pressure, as this is crucial for the Application Support Engineer role.
✨Demonstrate Team Spirit
CMap values collaboration, so be ready to share experiences where you've worked effectively within a team. Discuss how you’ve contributed to group projects and supported colleagues, as this will resonate well with their culture of teamwork and support.
✨Communicate Clearly and Confidently
Since strong written and verbal communication skills are essential, practice articulating your thoughts clearly. Prepare to explain complex technical concepts in simple terms, as you may need to do this when liaising with clients or team members during the interview.