At a Glance
- Tasks: Manage customer transport and accommodation bookings while ensuring exceptional service delivery.
- Company: Join a dynamic team in Accrington focused on operational excellence.
- Benefits: 12-month fixed-term contract with 12-hour shifts and a supportive work environment.
- Other info: Opportunity for professional growth and development in a fast-paced setting.
- Why this job: Make a real impact by enhancing customer experiences and supporting your team.
- Qualifications: Strong customer service skills and ability to collaborate effectively.
The predicted salary is between 30000 - 40000 £ per year.
📍 Accrington, fully office based
📅 12 Month Fixed-Term Contract
🕒 12-Hour Shifts | 4 On, 4 Off (Days)
About the Role
The Senior Planning Assistant plays a key role in delivering exceptional customer service by managing and coordinating customer transport and accommodation bookings. The role is responsible for ensuring all pre-planned bookings are processed accurately and within agreed service levels, while also supporting supplier recruitment and allocation activities. Working closely with customers, suppliers and internal stakeholders, the role ensures seamless service delivery, supports operational excellence and provides guidance and training to team members where required.
What Success Looks Like
- Customer bookings are processed accurately and within agreed SLA requirements.
- Customer communications are handled professionally, efficiently and to a high standard.
- Suitable suppliers are identified and allocated to jobs in a timely and cost-effective manner.
- Team members receive appropriate support, training and guidance.
- Supplier and recruitment processes are managed effectively with issues escalated where necessary.
- Job checking, invoicing support and operational administration are completed accurately.
- Strong collaboration is maintained across all departments to ensure excellent customer outcomes.
Core Responsibilities
Customer Service
Senior Planning Assistant employer: CMAC Group
As a Senior Planning Assistant in Accrington, you will be part of a dynamic team that prioritises exceptional customer service and operational excellence. Our fully office-based environment fosters collaboration and provides ample opportunities for professional growth, with a strong emphasis on training and support for all employees. Enjoy the benefits of a structured 12-hour shift pattern that promotes work-life balance while contributing to a company dedicated to delivering seamless service and maintaining high standards.
