At a Glance
- Tasks: Join our Operations team to coordinate transport and accommodation solutions for customers.
- Company: CMAC Group, a leader in global passenger transport and accommodation solutions.
- Benefits: Be part of a dynamic team with opportunities across the UK and Europe.
- Other info: Join a diverse team that values inclusion and offers excellent career growth.
- Why this job: Make a real impact by solving travel disruptions and delivering exceptional customer service.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Operations Controller Talent Pool - UK, Spain, Portugal and Greece
As CMAC Group continues to grow and support an increasing number of clients across the airline, rail, corporate and emergency services sectors, we're proactively building a talent pool of talented Operations Controllers to support future hiring needs within one of the most critical areas of our business.
Our Operations team works 24/7 to ensure people reach their destinations when travel plans are disrupted, coordinating transport and accommodation solutions at pace while delivering exceptional service to our customers.
Due to the importance of this function and the specialist skills required, we are looking to connect with individuals who have the drive, resilience and customer focus needed to succeed in a fast-paced operational environment.
By joining our talent pool, you'll be considered for upcoming Operations Controller opportunities as they arise and will be among the first candidates contacted when suitable vacancies become available.
- Opportunities may arise across our UK locations in
- Accrington and Nottingham , as well as our European operations in
Barcelona, Portugal and Greece . Please note that Operations Controller positions are typically fully site-based and operate on a shift pattern, including evenings, weekends and public holidays, to support our 24/7 operation .
Whether you're already working within transport, travel, logistics or customer operations, or you're seeking your next challenge in a dynamic and rewarding environment, we'd love to hear from you.
At CMAC Group, we don't just coordinate journeys, we solve problems, support people during times of disruption and help keep the world moving.
If that sounds like something you'd like to be part of, register your interest today.
About the Role
This forward-facing role sits within the Operations team and reports directly to the Duty Manager.
The position is responsible for delivering and monitoring transportation and accommodation requests on behalf of both internal and external customers.
The role supports customers across the airline, rail, road transport and internal pre-planning sectors by coordinating transport and accommodation solutions, monitoring service delivery against agreed SLAs, and providing accurate, timely updates throughout the lifecycle of each booking.
- What Success Looks Like
- Customer requests and bookings are recorded accurately and processed within agreed service level agreements.
- Transport and accommodation solutions are coordinated efficiently and delivered on time.
- Customers receive proactive, accurate updates regarding the progress of their requests.
- Supplier performance is effectively monitored and recorded against contractual SLAs.
- Operational issues and potential complaints are escalated promptly to the Customer Feedback team.
- Internal and external service standards are consistently achieved.
- Core Responsibilities
- Accurately record customer requests and fulfil transportation and accommodation requirements in line with customer SLAs.
- Schedule, source and coordinate passenger transport and hotel accommodation through approved third-party suppliers using the company's bespoke database system.
- Monitor transport and accommodation services provided by internal and external suppliers through GPS tracking systems, system integrations and direct communication with suppliers and drivers.
- Track and record key transport milestones throughout the customer journey.
- Provide internal and external customers with accurate and timely updates relating to their bookings and requests.
- Identify and escalate potential customer complaints by notifying the Customer Feedback Department via email as soon as issues are identified.
- Respond to and action all email correspondence in accordance with company standards.
- Monitor and record supplier performance against agreed service level agreements.
- Ensure compliance with all internal and external SLAs.
- Carry out additional administrative and operational duties as required.
About You
You are highly organised, customer-focused and able to work effectively in a fast-paced operational environment.
You can manage multiple priorities simultaneously while maintaining exceptional attention to detail and accuracy.
You are a strong communicator who can confidently liaise with customers, suppliers and internal stakeholders, ensuring a professional and solutions-focused approach at all times.
Your Expertise
Essential
- Excellent customer service skills.
- Strong administrative and organisational abilities.
- Ability to multitask and manage competing priorities.
- Excellent verbal and written communication skills.
- High level of accuracy and attention to detail.
- Competent IT skills, including database and email systems.
- Ability to work effectively within a team environment.
- Experience working to service level agreements and performance targets.
Desirable
- Experience within transport, travel, logistics or operational coordination.
- Experience using GPS tracking systems and booking platforms.
- Knowledge of airline, rail or passenger transport operations.
- Experience working in a 24/7 customer service or operational environment.
About Us
CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365.
Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond.
Our portfolio of specialist brands include Suntransfers. com, Coach Hire Comparison. co. uk, Minicabit. com and Checked Safe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations.
Backed by Comfort Del Gro, one of the world’s leading mobility groups, CMAC Group continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company.
You’ll be joining a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most.
If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here.
CMAC Group actively promotes equality, diversity and inclusion (EDI).
EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation.
We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected.
We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive.
CMAC Group is an equal opportunities employer.
We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller (Talent Pool) in Preston
✨Get Involved in Local Logistics Events
Keep an eye out for local logistics conferences and networking events. These are great places to meet professionals in the field, build connections, and hear about entry-level opportunities directly from hiring managers. Plus, they often have guest speakers who can give you inside info on what companies like CMAC Group are looking for!
✨Join Online Communities and Forums
Dive into online logistics communities, like LinkedIn groups or industry-specific forums. We can learn a ton from discussions about trends, challenges, and latest technologies. Being an active member can put you on the radar of recruiters from companies like CMAC Group who are looking for fresh talent!
✨Utilise Career Services at Uni
If you’re a recent grad or still in school, don’t overlook your university’s career services. They often have connections with local businesses and might know about entry-level roles at places like CMAC Group before they hit the job boards. Plus, they can help you polish your interview skills!
✨Keep Your Application Sharp and Ready
When applying for entry-level positions, make sure your application is tailored for each role at CMAC Group. Highlight any relevant coursework, internships, or part-time jobs that show off your logistics know-how. And remember, applying through our website gives you a better chance of landing that sweet entry-level gig!
We think you need these skills to ace Operations Controller (Talent Pool) in Preston
Some tips for your application 🫡
Highlight Relevant Coursework:When applying for an entry-level position in logistics and supply chain, make sure to mention any related coursework or projects from your studies. This could showcase your understanding of key concepts and give us a glimpse of how you've applied your knowledge practically.
Emphasise Attention to Detail:Logistics relies heavily on precision and attention to detail. In your CV or cover letter, share examples of times when your carefulness made a difference — think about any internships or group projects where these skills were essential. It’s a big plus for us at CMAC Group!
Show Your Eagerness to Learn:As this is an entry-level position, we want to know you’re keen to develop your skills. In your cover letter, express your motivation to grow in the logistics field and mention any relevant online courses, certifications, or workshops you've completed. We love a proactive candidate!
Use Clear and Structured Documents:Make sure your CV and cover letter are clear and well-organised. Logistics involves a lot of process management, so demonstrating your ability to communicate information succinctly can set you apart. Align your documents to be as straightforward and to-the-point as possible to make a great impression on us at CMAC Group.
How to prepare for a job interview at CMAC Group
✨Know Your Supply Chain Basics
Brush up on fundamental concepts of logistics and supply chain management. We might get questions about inventory management, distribution channels, and transport methods, so be ready to explain these concepts in simple terms. This will show that you’ve got a solid foundation and are keen to learn more!
✨Familiarise with Relevant Software
Get comfortable with logistics management tools like SAP or Oracle Transportation Management. Even if the role is entry-level, showing that you have a basic understanding of these systems can set you apart from other candidates. We can look up tutorials or demos online to help us get a grip on these platforms!
✨Show Enthusiasm for Learning
As this is an entry-level role, companies like CMAC Group are likely looking for potential and passion over extensive experience. Be ready to discuss why you’re excited about starting a career in logistics and how eager you are to learn on the job. Share any relevant coursework or projects from your studies that sparked your interest.
✨Prepare for Scenario Questions
Interviewers in logistics often ask about how we would handle specific challenges, like inventory shortages or delivery delays. Think about scenarios you’ve encountered (even in projects) and how you would solve them. We want to demonstrate our problem-solving skills and ability to manage stress during these discussions!
