At a Glance
- Tasks: Investigate customer issues and provide timely resolutions while improving processes.
- Company: Join CMAC Group, a leader in global transport solutions with a dynamic culture.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Fast-paced environment with opportunities to work independently and collaboratively.
- Why this job: Be part of a team that shapes the future of mobility and delivers exceptional service.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About the Role
Conducting impartial, thorough investigations relating to a wide range of customer issues, striving to provide a timely satisfactory resolution/response. Assist with the development of the sales and operations function, making recommendations for improving processes and services. Take appropriate action to eliminate/minimise company exposure (financial and/or reputation) in any situation. Play a key part in assisting the company achieve targeted client Key Performance Indicators/Service Level Agreements.
Responsibilities
- Establish effective communication links with partner and supplier contacts creating a professional image of CMAC Group through our knowledge of the client, client contacts and client business.
- Sponsor for the company’s complaint management system ensuring complaint data is uploaded accurately.
- Liase with internal departments from service delivery, finance, supplier relations, planning, and product to ensure customer needs and expectations are met.
- Provide support and escalation point for client and customer issue resolution.
- Work to targeted KPI’s around response times.
- Effectively manage the inbox for incoming queries relating to customer issues.
- Compose professional, quality written responses which address client issues in a clear and precise manner.
- Stay abreast of industry development and changes and utilise that knowledge to become a trusted advisor.
- Present a highly professional image and example both within the Company and externally.
About You
- Superb customer relationship and rapport-building skills, and role model for adopting CMAC Group values.
- Understanding of the Ground Transport/Travel Industry.
- Proficient organisational skills and high attention to detail.
- Ability to solve problems.
- Comfortable working independently and as part of a team.
- Experience of working with suppliers in a regulated industry.
- Ability to work under pressure and within time constraints.
- Excellent communication, written and influencing skills with outgoing personality and enthusiastic sense of humour.
- Able to demonstrate sound knowledge of the customer’s needs to tailor CMAC Group solutions and complaint responses accordingly.
- Results driven, confident, self-motivated and a positive attitude.
- IT literate in windows applications.
About Us
CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here.
Dispute Resolutions Executive in Preston employer: CMAC Group
CMAC Group is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their roles while contributing to meaningful solutions in the global transport industry. Located at the heart of a fast-growing sector, employees benefit from a supportive environment that values their contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolutions Executive in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and dispute resolution, so you can showcase how your skills align with their needs.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will help you stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Dispute Resolutions Executive in Preston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in dispute resolution and customer service. We want to see how your skills align with our values and the specific requirements of the Dispute Resolutions Executive role.
Showcase Your Communication Skills:Since this role involves a lot of written communication, demonstrate your ability to compose clear and professional responses. Use examples from your past experiences where you effectively resolved customer issues through written correspondence.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share instances where you've successfully navigated complex situations or improved processes. This will show us that you can handle the challenges that come with the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CMAC Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of dispute resolution and the specific challenges faced in the Ground Transport/Travel Industry. Familiarise yourself with CMAC Group's services and how they handle customer complaints. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively resolved customer issues in the past, focusing on your written and verbal communication skills. Remember, a professional image is key!
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've successfully solved problems under pressure. Think of scenarios where you had to liaise with different departments or manage multiple queries at once. Highlight your organisational skills and attention to detail in these examples.
✨Emphasise Teamwork and Independence
This role requires balancing independent work with collaboration. Share experiences where you've thrived both as part of a team and while working solo. Show that you can adapt to different working styles and environments, which is crucial for meeting those targeted KPIs.
