At a Glance
- Tasks: Investigate customer issues and provide timely resolutions while improving processes.
- Company: Join CMAC Group, a leader in global transport solutions with a dynamic culture.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Fast-paced environment with opportunities to work independently and collaboratively.
- Why this job: Be part of a team that solves real-world challenges in the transport industry.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About the Role
Conducting impartial, thorough investigations relating to a wide range of customer issues, striving to provide a timely satisfactory resolution/response. Assist with the development of the sales and operations function, making recommendations for improving processes and services. Take appropriate action to eliminate/minimise company exposure (financial and/or reputation) in any situation. Play a key part in assisting the company achieve targeted client Key Performance Indicators/Service Level Agreements.
Responsibilities
- Establish effective communication links with partner and supplier contacts creating a professional image of CMAC Group through our knowledge of the client, client contacts and client business.
- Sponsor for the company’s complaint management system ensuring complaint data is uploaded accurately.
- Liase with internal departments from service delivery, finance, supplier relations, planning, and product to ensure customer needs and expectations are met.
- Provide support and escalation point for client and customer issue resolution.
- Work to targeted KPI’s around response times.
- Effectively manage the inbox for incoming queries relating to customer issues.
- Compose professional, quality written responses which address client issues in a clear and precise manner.
- Stay abreast of industry development and changes and utilise that knowledge to become a trusted advisor.
- Present a highly professional image and example both within the Company and externally.
About You
- Superb customer relationship and rapport-building skills, and role model for adopting CMAC Group values.
- Understanding of the Ground Transport/Travel Industry.
- Proficient organisational skills and high attention to detail.
- Ability to solve problems.
- Comfortable working independently and as part of a team.
- Experience of working with suppliers in a regulated industry.
- Ability to work under pressure and within time constraints.
- Excellent communication, written and influencing skills with outgoing personality and enthusiastic sense of humour.
- Able to demonstrate sound knowledge of the customer’s needs to tailor CMAC Group solutions and complaint responses accordingly.
- Results driven, confident, self-motivated and a positive attitude.
- IT literate in windows applications.
About Us
CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here.
Dispute Resolutions Executive employer: CMAC Group
CMAC Group is an exceptional employer that fosters a dynamic and supportive work culture, where employees are encouraged to grow and develop their skills in the fast-paced global passenger transport industry. With a strong emphasis on teamwork and innovation, staff enjoy opportunities for professional development while contributing to meaningful projects that impact millions of passengers worldwide. Located in a vibrant sector, CMAC offers competitive benefits and a collaborative environment that values each team member's contributions, making it an ideal place for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolutions Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections you make, the better your chances of landing that Dispute Resolutions Executive role.
✨Tip Number 2
Prepare for interviews by researching CMAC Group and understanding their values. Be ready to discuss how your skills align with their mission and how you can contribute to improving processes and services.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples to demonstrate how you've effectively managed customer issues and met KPIs in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the CMAC team.
We think you need these skills to ace Dispute Resolutions Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that match the Dispute Resolutions Executive role. Highlight your customer relationship skills and any relevant experience in the Ground Transport/Travel Industry.
Showcase Your Communication Skills:Since this role requires excellent written communication, ensure your application is clear, concise, and professional. Use examples from your past experiences to demonstrate how you've effectively resolved customer issues.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include specific instances where you've successfully navigated challenges or improved processes. This will show us you're results-driven and capable of working under pressure.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CMAC Group
✨Know Your Stuff
Before the interview, make sure you understand CMAC Group's services and the transport industry. Familiarise yourself with their complaint management system and think about how you can contribute to improving processes and services.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved customer issues in the past, highlighting your written and verbal communication skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or resolved disputes. Think about the steps you took and the outcomes, as this will show your ability to work under pressure and meet KPIs.
✨Bring Your Enthusiasm
CMAC Group values a positive attitude and an enthusiastic personality. During the interview, let your passion for customer service shine through. A good sense of humour can also help build rapport with the interviewers!
