At a Glance
- Tasks: Coordinate customer transport and accommodation bookings while delivering top-notch service.
- Company: Join a tech-driven company that values diversity and inclusion.
- Benefits: Enjoy a supportive environment with training, competitive pay, and flexible shifts.
- Other info: Be part of a team that promotes continuous improvement and career growth.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic role.
- Qualifications: Experience in transport or travel, strong customer service skills, and good IT knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Accrington, fully office based 12 Month Fixed-Term Contract 12-Hour Shifts | 4 On, 4 Off (Days)
The Senior Planning Assistant plays a key role in delivering exceptional customer service by managing and coordinating customer transport and accommodation bookings. Working closely with customers, suppliers and internal stakeholders, the role ensures seamless service delivery, supports operational excellence and provides guidance and training to team members where required.
- Team members receive appropriate support, training and guidance.
- Job checking, invoicing support and operational administration are completed accurately.
- Process pre-planned transport and accommodation bookings in accordance with customer requirements and agreed service levels.
- Maintain regular communication with new and existing customers through telephone, email and written correspondence.
- Manage all pre-planning enquiries and ensure timely resolution.
- Generate and issue customer correspondence relating to transport and accommodation arrangements.
- Book hotels, flights and rail travel for business clients as required.
- Allocate jobs to the most commercially advantageous supplier while maintaining service quality.
- Escalate any supplier performance issues, inaccuracies or inconsistencies impacting operations to management.
- Support the day-to-day management of the Planning team, promoting a positive, high-performing and customer-focused culture.
- Develop training materials and support the onboarding, coaching and ongoing development of team members.
- Conduct regular one-to-one meetings, probation reviews and Performance Development Reviews (PDRs), providing constructive feedback and identifying development opportunities.
- Assist with workforce planning activities, including holiday management, absence monitoring and ensuring appropriate team coverage.
- Support management with quality checks, invoicing activities and operational administration.
- Undertake additional duties and projects as reasonably required to support operational needs.
- Help drive continuous improvement by identifying opportunities to enhance processes, efficiency and service delivery.
Previous experience within the transport, travel or taxi industry.
Excellent customer service and relationship management skills.
Good IT skills and experience using business systems and Microsoft Office applications.
GCSEs (or equivalent) including Maths and English.
Experience of booking transport, accommodation and travel services.
Previous experience supporting or training colleagues.
CMAC Group actively promotes equality, diversity and inclusion (EDI). We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive.
Senior Planning Assistant in Accrington employer: CMAC Group
CMAC Group is an exceptional employer that values collaboration and innovation within its Accounts Receivable team. Located in a dynamic environment, we offer a supportive work culture that prioritises employee growth through continuous training and development opportunities. Our commitment to diversity and inclusion ensures that every team member can thrive while contributing to meaningful projects that enhance customer experiences across various sectors.
