At a Glance
- Tasks: Manage and recover outstanding debts while building strong client relationships.
- Company: Join a dynamic team at CMAC Group, a leader in finance and logistics.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of an equal opportunities employer committed to diversity and inclusion.
- Why this job: Make a real impact on cash flow and customer satisfaction in a supportive environment.
- Qualifications: Experience in customer account management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As part of the Accounts Receivable team, you will be responsible for the management and recovery of outstanding debt across ground transport, aviation, and accommodation services, supporting a diverse portfolio of clients across multiple sectors.
You will work collaboratively with internal teams and external stakeholders to maintain strong client relationships, resolve account queries, and ensure the timely and accurate collection of revenue.
This role plays a key part in supporting cash flow, reducing aged debt, and delivering an excellent customer experience through effective account management and timely resolution of issues.
- What Success Looks Like
- Consistent achievement of collection and aged debt reduction targets
- Strong customer relationships leading to timely payments and reduced disputes
- Accurate and timely allocation, reconciliation, and reporting of customer accounts
- Prompt resolution of invoice and account queries
- Effective contribution to team objectives and continuous process improvement
What you will do
- Monitor customer accounts and credit limits, identifying and escalating risk where appropriate
- Manage the collection of outstanding debt in line with agreed payment terms and company policies
- Maintain regular contact with customers to ensure prompt payment and effective account management
- Achieve agreed collection, cash allocation, and aged debt reduction targets
- Investigate and resolve internal and external invoice and account queries in a timely and accurate manner
- Establish, log, and resolve disputes relating to unpaid invoices, ensuring all actions are accurately recorded on the ERP system
- Create and process invoices and credit notes in line with customer requirements and operational activity
- Allocate and reconcile customer remittances accurately and in a timely manner
- Process transactions via customer portals where required
- Prepare and distribute customer-specific statements and query reports, primarily using Excel
- Attend monthly aged debt review meetings and provide updates on assigned accounts
- Convene and participate in regular calls with customers and internal stakeholders to resolve issues and agree outcomes
- Maintain accurate records within the ERP system, including transactional and dispute data
- Develop and maintain effective working relationships with customers and internal teams including billing and account management
- Develop a working understanding of customer-specific contracts and ensure transactions align with agreed terms
- Support process improvement by working with internal and external stakeholders
- Complete ad hoc administrative tasks as required
About You
- Strong customer service focus with the ability to build and maintain effective relationships
- Excellent communication, negotiation, and influencing skills across all levels
- Ability to manage sensitive customer conversations professionally
- Highly organised with strong time management and prioritisation skills
- Strong problem-solving capability with a proactive mindset
- Self‑motivated, results‑driven, and able to work independently and as part of a team
- Your Expertise
- Proven experience managing customer accounts and contributing to debt recovery and cash collection
- Ability to manage high-volume workloads while meeting KPIs and deadlines
- Strong attention to detail with the ability to analyse and interpret financial data
- Experience presenting information clearly to different audiences
- Confident user of Microsoft Excel and Word
- Experience using SAP HANA, SAP S/4HANA, or similar ERP systems
- Experience working in a high-volume finance, logistics, or service‑led environment
- Experience using business intelligence and reporting tools
CMAC Group is an equal opportunities employer.
We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.
#J-18808-Ljbffr
Credit Controller in Accrington employer: CMAC Group
CMAC Group is an exceptional employer that values collaboration and innovation within its Accounts Receivable team. Located in a dynamic environment, we offer a supportive work culture that prioritises employee growth through continuous training and development opportunities. Our commitment to diversity and inclusion ensures that every team member can thrive while contributing to meaningful projects that enhance customer experiences across various sectors.
