At a Glance
- Tasks: Manage customer requests and bookings while ensuring top-notch service delivery.
- Company: Join CMAC Group, a leader in transport solutions with a focus on equality and inclusion.
- Benefits: Enjoy a competitive salary, flexible shifts, and a supportive work environment.
- Other info: Embrace a culture that values diversity and promotes career growth.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24300 - 29700 £ per year.
This forward-facing position is working within the Operations team reporting to the Duty Manager, delivering and monitoring requests/bookings from both internal and external customers. This is achieved by supplying accurate on time feedback on the progression of any requests/bookings, from our customers within the Airline, Rail, Road transport and internal Pre-Planning team, whilst monitoring and recording our supplier’s performance against SLA’s.
Please note that this role operates a shift pattern of:
- 12-hour shifts: 7am-7pm / 7pm-7am
- 4 on / 4 off rotation
- Monthly rotation between days and nights
What you will do
- Accurately recording customers requests, fulfilling customer transportation and accommodation requirements within our customers SLA’s.
- Schedule, recruit and coordinate passenger transport and hotels with third party operations, using the company’s bespoke database system within our customers SLA’s.
- Tracking of transport (four points) and accommodation supplied by both internal and external customers. This is achieved by monitoring through GPS systems, integrations and direct contact with suppliers, both office and vehicle based.
- Providing both internal and external customers with up to date and accurate information on the progression of their request/booking.
- Ensuring anything that may result in a complaint is sent via email to the Customer Feedback department at the time of discovering/being informed of the potential complaint.
- Respond to and action all email correspondence to company standards.
- Adhere to internal and external SLA’s.
- Any other relevant office duties, as and when required.
About you
- Experience of working in a call centre/contact centre environment is essential.
- Excellent customer service, communication and organisation skills.
- Ability to stay calm and responsive under pressure.
- Email handling, documentation, and complaint escalation.
- Real-time problem solving, multitasking, prioritisation.
- Attention to detail and working effectively under pressure.
- Experience of working within a transport environment (i.e. Airline, Rail and Road etc) would be an advantage.
- Good geographical knowledge.
CMAC Group actively promotes equality, diversity and inclusion (EDI). EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.
Operations Controller in Accrington employer: CMAC Group
CMAC Group is an exceptional employer that prioritises employee growth and development within a dynamic and fast-paced operational environment. With a strong commitment to equality, diversity, and inclusion, we foster a supportive work culture where every team member's contributions are valued. Our locations in the UK, including Accrington and Nottingham, offer unique opportunities to be part of a leading global transport solutions provider, ensuring that you can make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller in Accrington
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like CMAC Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at CMAC Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like CMAC Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Controller in Accrington
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to CMAC Group:This is your chance to really connect with the team at CMAC Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at CMAC Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with CMAC Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show CMAC Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at CMAC Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
