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- Tasks: Lead the IT support team and provide top-notch service to over 500 users.
- Company: Join a leading shipping and logistics company with a strong focus on customer service.
- Benefits: Enjoy a competitive salary, annual leave, health care, and hybrid working options.
- Why this job: Make a real difference in IT support while growing your career in a dynamic environment.
- Qualifications: Experience in IT support and strong leadership skills are essential.
- Other info: Great opportunities for professional growth and development await you.
The predicted salary is between 36000 - 60000 £ per year.
A leading shipping and logistics company is seeking an IT Support Manager to manage daily activities for its UK IT team. The ideal candidate will provide second-line support for over 500 users across various locations and ensure a customer-focused service.
Responsibilities include:
- Preparing performance reports
- Maintaining local IT infrastructure
The role offers opportunities for professional growth, a competitive salary, and benefits including annual leave and health care. Hybrid working is also available.
IT Support Team Lead – UK & Ireland (Hybrid) in Liverpool employer: CMA CGM
Contact Detail:
CMA CGM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead – UK & Ireland (Hybrid) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the shipping and logistics sector. They can give us insider info on what the company values and might even refer us for the role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our problem-solving skills and customer service mindset, as these are key for the role.
✨Tip Number 3
Don’t forget to highlight our leadership experience! As a Team Lead, we need to demonstrate how we've successfully managed teams and improved service delivery in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to match the job description perfectly.
We think you need these skills to ace IT Support Team Lead – UK & Ireland (Hybrid) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and team management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Team Lead position. Share specific examples of how you've provided excellent customer service and managed teams.
Showcase Your Technical Skills: We’re looking for someone who can handle second-line support like a pro. Be sure to mention any relevant technical skills or tools you’ve used that would help you excel in this role.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at CMA CGM
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around second-line support. Be ready to discuss common IT issues and how you would resolve them, as well as any relevant tools or software you’ve used in the past.
✨Showcase Your Leadership Skills
As an IT Support Team Lead, you'll need to demonstrate your ability to manage a team effectively. Prepare examples of how you've led teams in the past, handled conflicts, or improved team performance. This will show that you're not just technically savvy but also a great leader.
✨Customer Service is Key
Since the role focuses on providing a customer-oriented service, think of specific instances where you've gone above and beyond for users. Highlight your communication skills and how you ensure user satisfaction, as this will resonate well with the interviewers.
✨Prepare for Performance Metrics Discussion
Be ready to talk about how you would prepare performance reports and what metrics you believe are important for assessing IT support effectiveness. This shows that you understand the importance of data in improving service delivery and can contribute to the company's goals.