Inside Sales Manager in Liverpool

Job description:

YOUR ROLE

• To manage the Inside Sales Team‘s activities, with the primary objective being to increase volume and revenue in accordance with UK Sales targets and deliverables.
• Assisting the Local Sales General Manager in driving the Commercial strategy of the Local Sales Team

WHAT YOU’LL BE DOING

• Coach and manage the Inside Sales team, striving to achieve a team culture of high performance and engagement and supporting your team to achieve their personal objectives (i.e. Business, performance and personal development)
• Participate in establishing the Commercial action plan, ensuring the UK&I Agency Sales’ segmentation is correct and up to date in in-house systems
• Proactively identify commercial market opportunities and leads, working collaboratively with relevant stakeholders to capitalise on opportunities
• Plan and conduct commercial visits & calls with relevant customer groups
• Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…)
• Create Opportunities, Account Potentials and Account Plans for market identification and opportunities to grow and develop our business
• Weekly Review of Local Sales Team performance in accordance with agreed KPI’s, recognising success and proactively supporting and managing instances where improvements may be required
• Monthly Review of Sales performance vs. budget, Customer interactions and Trade Performance, reporting on key trends and observations
• Provide reporting and commentary for UK&I General Manager & UK CCO as required
• Work collaboratively with Agency Trade Manager, proactively updating with Market rates and key market information as required

• Ensuring input and maintenance of commercial data and information in in-house systems (personal and that of your team) are accurate, timely and updated as required
• Work collaboratively with UK Sales Support team, i.e. on regarding customer pricing requests
• Work collaboratively with Customer Care teams to ensure customer experience issues are resolved effectively and in a timely manner
• Actively contribute to the development of overall market share and turnover in accordance with UK commercial strategy
• Management of customer credit facilities

WHAT ARE WE LOOKING FOR | KNOWLEDGE, SKILLS AND EXPERIENCE

• Extensive people leadership and management experience, with the ability to foster a culture of high performance and engagement within your team.
• Experience within a Sales and Account Management environment wtihin the Shipping industry
• Excellent communication skills, with the ability to build rapport and effective relationships with customers and key stakeholders
• Pro‑active approach to your work, with ability to organise and manage diverse workload and priorities in a fast‑paced environment
• High attention to detail, with demonstrable experience of working with & Managing data and information
• Excellent IT skills, with experience of MS Office packages, e.g. MS Excel and MS Powerpoint
• Experience of identifying opportunities to improve existing processes and systems, adopting a solutions‑focused approach to ensuring processes remain effective and fit‑for‑purpose
• Demonstrable experience of working with Business systems / CRM

We offer:

WHAT DO WE OFFER?

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Hybrid working

CMA CGM Group is proud to define itself as a family business built on strong human values.

• Excellence
• Exemplarity
• Imagination
• Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

YOUR CAREER - WHY CMA CGM?

At CMA CGM Group, we Rise in Motion. Your career is always on the move - it grows as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise