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For Companies At a Glance
- Tasks: Deliver exceptional technical support and resolve IT issues across a dynamic organisation.
- Company: Join CEVA Logistics, a top global logistics provider with a focus on innovation.
- Benefits: Enjoy competitive leave, pension, life assurance, and discounts on various brands.
- Why this job: Be part of a team that values growth, learning, and making a real impact.
- Qualifications: Experience in 2nd line IT support and strong troubleshooting skills required.
- Other info: Opportunities for career advancement in a supportive and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Are you ready to take ownership of delivering exceptional technical support across a fast paced and growing organisation? Our IT team is looking for a Desktop Support Engineer to provide 2nd line support from our Ashby office. This hands-on role is key to ensuring our systems, applications and hardware operate efficiently, securely and reliably for colleagues across multiple sites. This is an office-based position with occasional travel across the UK to support our operations and project activity.
Responsibilities
- Reporting into the Global Business IT Specialist, you will provide 2nd line support across a range of applications, devices and systems.
- Ensuring that incidents are resolved quickly while reducing recurring issues.
- You will support internal projects and new business implementations, offering technical advice to ensure smooth delivery and minimal disruption.
- You will also be responsible for creating and maintaining accurate technical documentation, supporting system updates and assisting with ongoing IT initiatives.
- This role requires a proactive approach, identifying improvements, maintaining service levels and ensuring that all users receive a consistent, high quality support experience.
What we are looking for
The ideal candidate will have proven experience in 2nd line IT support, with strong troubleshooting skills and solid understanding of IT infrastructure components, including networks, applications and security protocols. You will be comfortable working independently as well as collaboratively with colleagues across multiple sites. You will bring the ability to communicate technical information clearly to non-technical users, produce accurate technical documentation and contribute to wider IT projects when required.
What we have to offer
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
About Tomorrow
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.
Desktop Support Engineer employer: CMA CGM
Contact Detail:
CMA CGM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at CEVA Logistics on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Desktop Support Engineer role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods and IT infrastructure components. We want to see that you can communicate complex ideas clearly, especially to non-techies!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experience where you resolved issues quickly and effectively. CEVA values proactive approaches, so highlight how you’ve improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CEVA Logistics. Let’s get you on board!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your 2nd line support experience and any relevant technical skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our mission at CEVA Logistics. Let us know why you dare to grow with us!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting skills and proactive approach to problem-solving.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CMA CGM
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 2nd line support. Be ready to discuss troubleshooting methods and your understanding of IT infrastructure components like networks and security protocols. This will show that you're not just familiar with the basics but can handle complex issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved quickly and effectively. Highlight how you reduced recurring issues and improved service levels. This demonstrates your proactive approach and ability to think on your feet, which is crucial for a Desktop Support Engineer.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate with non-technical users, so being able to break down complex information is key. Consider role-playing with a friend to refine your communication skills before the interview.
✨Be Ready to Discuss Documentation
Since maintaining accurate technical documentation is part of the role, be prepared to talk about your experience with this. Bring examples if possible, and discuss how you ensure that documentation is clear and useful for others. This shows your attention to detail and commitment to quality support.
