At a Glance
- Tasks: Manage customer communications and support daily operations in a fast-paced logistics environment.
- Company: Join CEVA Logistics, a top global logistics provider with a dynamic work culture.
- Benefits: Enjoy competitive pay, annual leave, pension, and a holiday buy scheme.
- Other info: Opportunities for personal growth and career development in a supportive team.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Previous customer service or logistics experience, strong communication, and problem-solving skills.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics.
YOUR ROLE
CEVA Logistics are seeking a Customer Service Clerk, to play a key role within our London (NW10) operation, acting as the first point of contact for customers and supporting the smooth coordination of daily operational activities. Working across our onsite control centre (OSCC) and customer environment, you will ensure accurate communication, operational updates and high levels of customer service while supporting a site operating to strict security, quality and compliance standards, including BRC accreditation.
WHAT ARE YOU GOING TO DO?
- Manage day to day customer communications, handling queries and ensuring timely and accurate responses by working closely with operational teams and systems.
- Support booking processes, managing supplier bookings through bespoke systems and ensuring all deliveries align with operational and customer requirements.
- Coordinate closely with transport, warehouse and supplier teams to track deliveries, communicate updates and resolve issues in real time.
- Provide regular updates to internal teams and customers, ensuring all amendments, delays or operational changes are clearly communicated and managed efficiently.
- Support stock picking requests and help ensure next‑day delivery requirements are met.
- Ensure all processes comply with site security protocols, health and safety standards and quality requirements, including BRC and ISO standards.
- Liaise with security teams to manage site access and ensure smooth operations throughout the day.
WHAT ARE WE LOOKING FOR?
To be successful in this role, you will have previous experience working within a customer service or logistics environment, ideally in a fast‑paced, operational setting. You will be highly organised and able to prioritise tasks effectively, with strong attention to detail and a proactive approach to problem solving. Strong communication skills are essential, as you will be working closely with multiple stakeholders across the site. You will be a team player, reliable and adaptable, with a strong customer‑focused mindset and the ability to handle pressure during busy operational periods. Due to the nature of the customer on site there will be a 3-month vetting process for the successful candidate before your start date.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.
Customer Service Clerk employer: CMA CGM
CEVA Logistics is an exceptional employer that prioritises employee growth and development within a dynamic work environment in London (NW10). With a strong commitment to innovation and excellence, we offer competitive benefits, including a generous holiday buy scheme and a culture of recognition, ensuring that our team members feel valued and empowered to thrive in their careers. Join us to be part of a global leader in logistics, where your contributions directly impact our mission to shape the future of supply chain solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Clerk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CMA CGM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CMA CGM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Clerk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CMA CGM:Your cover letter is your chance to shine! Tell us why you want to work at CMA CGM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CMA CGM!
How to prepare for a job interview at CMA CGM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
