At a Glance
- Tasks: Lead and manage service delivery in a dynamic logistics environment.
- Company: Join CEVA Logistics, a top global 3PL with a focus on innovation.
- Benefits: Competitive salary, company car, bonus, private medical, and more.
- Other info: Enjoy a culture of recognition and numerous career development opportunities.
- Why this job: Shape the future of logistics while fostering personal growth and teamwork.
- Qualifications: Experience in managing multi-contract operations and strong leadership skills.
The predicted salary is between 45000 - 55000 € per year.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.
Our large multi-user operation based in Kettering has an exciting opportunity for a dynamic and forward-thinking Contract Manager, where you will be responsible for all aspects of service delivery and operational management, maintaining close working partnership with customers, operational leadership teams and CEVA colleagues to develop the contract offering and underpin contract success.
This role will see you working in collaboration with leaders across the site where you will focus on operational performance and customer service excellence, ensuring efficient service delivery to guarantee customer satisfaction.
What are you going to do?
- Reporting into the Senior General Manager, you will lead diverse operations forming a management team that creates, sustains, and embeds a culture of employee engagement, high performance, continuous improvement, and succession planning.
- With a focus on operational efficiencies, you will drive outstanding customer service excellence, championing health, safety, and quality activities across the operation.
- You will form excellent customer relationships through exemplary service delivery acting as the main point of contact for all operational performance activities investigating problematic issues or failures.
- You will take ownership of all monthly, quarterly, and yearly business reviews, creating reporting packs for customers on operational KPIs, metrics and overall performance.
- In addition, you will collaborate with senior management to support in new commercial opportunities, projects and value-added solutions with a focus on organic growth, site development and the maximisation of revenue.
- You will support in creating, defining, and deploying operational strategies in alignment with product line objectives.
What are we looking for?
To be successful in your application you will have proven experience of managing large, multi-contract warehousing operations with a high level of client interface, ideally within a fast-paced 3PL operation.
- Proven multi-contract experience.
- Knowledge of the Retail and Consumer or FMCG industry.
- Experienced in creating a high-performing team.
- Excellent coaching, mentoring and leadership skills.
- Strong commercial and business acumen skills.
- Significant client facing experience with the ability to build strong working relationships.
- Natural negotiation, influencing and problem-solving skills.
- Excellent communication skills.
- Strong data analysis skills capable of creating and understanding statistical reports.
- Skilled in driving innovation, change and continuous improvement initiatives.
This role comes with a competitive salary, company car or car allowance, bonus, private medical and much more!
We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
Contract Manager employer: CMA CGM
CEVA Logistics is an exceptional employer that prioritises employee engagement and personal growth within a dynamic work environment. Located in Kettering, our large multi-user operation offers a collaborative culture where innovation and continuous improvement are at the forefront, alongside competitive benefits such as a company car, private medical insurance, and a generous holiday buy scheme. Join us to be part of a global leader in logistics, where your contributions are recognised and rewarded, and you can truly 'Dare to Grow' in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at CEVA. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching CEVA’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission to shape the future of global logistics. Tailor your answers to reflect our commitment to excellence!
✨Tip Number 3
Practice your negotiation skills! As a Contract Manager, you’ll need to showcase your ability to build strong relationships and influence decisions. Role-play common scenarios with a friend or mentor to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our amazing team at CEVA Logistics. Let’s make it happen!
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Manager role. Highlight your experience in managing large, multi-contract operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background aligns with our mission at CEVA. Show us your personality and enthusiasm for the role!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven operational efficiencies or improved customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about CEVA while you’re at it!
How to prepare for a job interview at CMA CGM
✨Know Your Contracts Inside Out
As a Contract Manager, you'll need to demonstrate a solid understanding of contract management principles. Brush up on your knowledge of multi-contract operations and be ready to discuss specific examples from your past experiences that showcase your ability to manage complex contracts effectively.
✨Showcase Your Leadership Skills
CEVA Logistics values strong leadership, so be prepared to talk about how you've built high-performing teams in the past. Share stories that highlight your coaching and mentoring abilities, and how you've fostered a culture of engagement and continuous improvement within your teams.
✨Demonstrate Your Client Relationship Skills
Building strong relationships with clients is key in this role. Think of examples where you've successfully navigated client interactions, resolved issues, or improved service delivery. Be ready to discuss your negotiation and influencing skills, as well as how you’ve maintained customer satisfaction.
✨Prepare for Data-Driven Discussions
Since the role involves analysing operational KPIs and metrics, make sure you're comfortable discussing data analysis. Bring examples of how you've used data to drive decisions or improve performance in previous roles. This will show your analytical skills and your ability to align operations with business objectives.
