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- Tasks: Coordinate ocean imports, ensuring excellent customer service and smooth operational processes.
- Company: Join CEVA Logistics, a top global logistics provider with a dynamic work culture.
- Benefits: Enjoy competitive leave, pension, life assurance, and discounts on various brands.
- Why this job: Be part of a growing team that values innovation and personal growth in logistics.
- Qualifications: Experience in ocean imports and strong communication skills are essential.
- Other info: Opportunities for career advancement in a supportive and inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?
YOUR ROLE
We have an exciting opportunity for an Ocean Imports Coordinator. This amazing role will see you working within our busy ocean operation based in Ashby de la Zouch, where you will focus on end-to-end imports operational activity for our customers. This hybrid role will see you working Monday to Friday, either working 8am-4:30pm, 8:30-5pm or 07:30am to 4:00pm, dependant on preference.
WHAT ARE YOU GOING TO DO?
Reporting into the Ocean Import Supervisor, you will provide excellent customer service and proactive service recovery to ensure constant communication with our customers, driving operational and customer service excellence and satisfaction. You will act as the customer interface to all import operational processes, always maintaining accuracy and compliance. You will create internal and external relationships that will allow you to keep informed on shipment details and status for allocated customers, whilst handling customer inquiries, claims, requests, and complaints where you will provide remedial actions. You will utilise management systems to check shipment statuses, identifying and resolving incidents immediately to ensure a smooth and seamless customer experience. In addition to day-to-day activities, you may be required to actively participate in projects to meet operational and customer service excellence.
WHAT ARE WE LOOKING FOR?
Our ideal candidate will have proven end-to-end experience within ocean imports, knowledgeable in customs clearances processes and will already be operating within a fast-paced ocean or multimodal operation. You will be a strong communicator with the ability to form relationships internally and externally, possess excellent customer service skills, a natural problem solver and logical thinker and team player who can prioritise their own workload with accuracy and efficiency. It would be desirable, however not essential if you have proven Cargowise experience. This is an excellent opportunity to join a growing ocean freight team who provide an outstanding service to customers.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.
Ocean Import Coordinator in Ashby de la Zouch employer: CMA CGM
Contact Detail:
CMA CGM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Import Coordinator in Ashby de la Zouch
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at CEVA. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching CEVA's values and recent projects. Show us that you’re not just another candidate but someone who genuinely wants to be part of our mission to shape the future of global logistics.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios related to ocean imports and how you would handle them. We love candidates who can think on their feet and provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Ocean Import Coordinator in Ashby de la Zouch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ocean Import Coordinator role. Highlight your experience in ocean imports and customs clearance processes, as well as any relevant skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background makes you a perfect fit for our team. Don't forget to mention your problem-solving skills and customer service experience!
Showcase Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, make sure to highlight your strong communication skills in your application. Give examples of how you've successfully built relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our dynamic team at CEVA Logistics!
How to prepare for a job interview at CMA CGM
✨Know Your Ocean Imports
Make sure you brush up on your knowledge of ocean imports and customs clearance processes. Familiarise yourself with the end-to-end operational activities, as this will show your potential employer that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
As an Ocean Import Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers and resolved issues in the past. This will demonstrate your ability to maintain constant communication and provide excellent customer service.
✨Be a Problem Solver
Think of specific instances where you've identified and resolved incidents quickly. Highlighting your problem-solving skills will reassure the interviewers that you can handle the fast-paced environment and ensure a smooth customer experience.
✨Familiarise Yourself with Cargowise
If you have experience with Cargowise, be ready to discuss it. If not, do a bit of research on the system. Showing that you're proactive about learning new tools can set you apart from other candidates and demonstrate your commitment to continuous improvement.
