Transport Support Advisor in Liverpool

CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics and its air freight division CMA CGM AIR CARGO, the Group is continually innovating to offer its customers a complete and efficient range of shipping, land, air and logistics solutions. Committed to the energy transition in shipping, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

YOUR ROLE

The Transport Administrator plays a critical role in ensuring CMA CGM's customers receive the best possible service and experience. You will work directly with customers, suppliers, and internal colleagues to ensure transport-related matters are handled professionally and in a timely, accurate, and cost-effective manner.

KEY RESPONSIBILITIES

• Be a trusted and reliable first point of contact for stakeholders regarding transport-related matters.
• Build and manage strong working relationships with customers, suppliers, and internal customers.
• Manage and resolve any transport-related issues that arise, such as updating customers of late or failed transport and co-ordinating between hauliers and customers.
• Adopt a proactive and solutions-focused approach, monitoring delivery of transport services and identifying effective resolutions to issues.
• Proactively engage with customers, providing quotes, managing bookings, and resolving issues.
• General transport administration, including logging, monitoring, and analysis of issues, bookings, costs, and service levels.
• Work with transport systems and databases, ensuring information is managed with high levels of accuracy.
• Ensure that any charges raised are accurate and that costs incurred are agreed and processed accordingly.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Demonstrable experience in a Customer Service and Administration environment, with the ability to build rapport and provide a proactive service.
• Experience within the Transport and Logistics industry is beneficial but not essential.
• Excellent communication skills, with experience of building effective relationships at all levels.
• Strong Administration skills, with knowledge of working with high volumes of data and IT systems.
• A resilient approach, able to manage multiple priorities and meet tight deadlines.
• A natural problem solver, with the ability to identify root causes and propose solutions.
• Flexibility in approach, responding positively to differing customer requirements.

We offer a competitive salary and a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service.
• Discretionary annual bonus.
• Enhanced pension scheme up to 15% total contribution.
• Life assurance x4.
• Commitment to promoting awareness of Mental Health through our Mental Health and Wellbeing Charter.
• Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan.
• Local and global development opportunities across 160 countries.
• Hybrid Working.
• Cycle to work scheme/Season ticket loans.
• Enhanced policies including Maternity & Paternity.
• Employee recognition awards.
• Considerable scope for personal and professional growth through the CMA CGM Academy.

CMA CGM Group is proud to define itself as a family business built on strong human values: Excellence, Exemplarity, Imagination, and Boldness. We respect, support, and value diversity in all forms and are committed to equal opportunities for all our employees.

Join us and discover a world of opportunities!