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- Tasks: Lead the UK IT support team and ensure top-notch service for over 500 users.
- Company: Join CMA CGM, a global leader in shipping and logistics with a focus on innovation.
- Benefits: Enjoy competitive salary, generous leave, private healthcare, and hybrid working options.
- Why this job: Be part of a tech-driven company making waves in the shipping industry.
- Qualifications: Experience in IT support, knowledge of Windows and Active Directory required.
- Other info: Opportunities for travel and career growth in a diverse and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
CMA CGM is a global leader in shipping and logistics, serving over 450 ports across five continents. The Group continually innovates to offer customers a comprehensive and increasingly efficient range of shipping, land, air, and logistics solutions. CMA CGM has embraced digital transformation by integrating advanced technologies into its shipping and logistics processes. The Group's smart shipping initiatives leverage big data, artificial intelligence (AI), and the Internet of Things (IoT) to optimize vessel operations, improve fuel efficiency, and reduce carbon emissions.
YOUR ROLE
Manage daily IT support activities for the UK IT team, ensuring departmental availability during core business hours and that local IT support remains customer-focused while delivering effective services to the business. Provide second-line IT support for all UK Group companies across the UK and Ireland, supporting over 500 users both in person and remotely at multiple locations. Responsibilities include preparing monthly reports on UK IT team performance and proactively identifying opportunities to improve service levels. In addition to IT support duties, this role involves assisting with daily monitoring, administration, and support of the local infrastructure environment.
WHAT YOU'LL BE DOING
- Ensuring all requests and incidents within the Global Helpdesk system
- Manage UK & Ireland support queues
- Create and maintain a customer focused IT support environment
- Provide an effective L2 Helpdesk service to employees (in person / remotely)
- Create and maintain a good relationship with Global L1 Helpdesk
- Organise UK IT Team resources, ensuring sufficient shift coverage to support business operations
- Provide Active Directory support
- Provide PC/Laptop support (hardware and software)
- Support all CMA-CGM applications (including subsidiaries)
- Document technical processes, best practices, and IT procedures to ensure efficiency and knowledge sharing.
- Provide timely and effective technical support of computers, servers and mobile devices
- Provide a secure and reliable electronic environment.
- Monitor daily backup procedures ensuring compliance
- Organise regular travel to UK & Ireland offices for proactive IT Support (6 offices)
- Occasional travel to other European offices could be a possibility
Key Performance Indicators
- Significant IT support experience in a business IT environment
- Knowledge of Microsoft Windows 11 & Server 2019 / 2022
- Knowledge of Active Directory / DNS / DHCP
- Great customer service and IT troubleshooting skills
- Attention to detail
- Ability to work on own initiative and as part of a team
- Excellent time management skills
- Knowledge of VM Ware hosting Environments desirable
Additional Information
This role will require occasional travel within the UK and possibly Europe.
Profile and Required Skills
- Microsoft Windows (Clients) –Windows 11
- Microsoft Windows 2019 / 2022 Server
- Knowledge of Active Directory Administration
- Knowledge of Hyper-V and VMWare virtualisation - desirable
- Knowledge of Microsoft Office 365 / Teams telephony
- Experience using an IT ticketing system based around ITIL framework
- Knowledge of PC deployment via SCCM
- IT Security (Antivirus software / Spam / Phishing awareness etc...)
Practical and Technical Knowledge
- Microsoft Windows operating systems
- Active Directory / DNS / DHCP etc.
- Virtual environments (VMWare and Hyper V) desirable
- Understanding of ITIL best practices
- Aptitude for troubleshooting
- Proactively drives innovation and stays ahead of emerging technologies
WHAT DO WE OFFER?
Not only do we offer a competitive salary, we also offer a generous benefits package including:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
IT Support Team Leader in Liverpool employer: CMA CGM (UK) Shipping Limited
Contact Detail:
CMA CGM (UK) Shipping Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at CMA CGM on LinkedIn or through mutual connections. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching CMA CGM's latest tech innovations. Show us that you’re not just another candidate, but someone who’s genuinely interested in how they’re pushing the boundaries in shipping and logistics.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves IT support, we recommend simulating common tech issues and how you’d resolve them. This will help us demonstrate your troubleshooting prowess during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the CMA CGM team.
We think you need these skills to ace IT Support Team Leader in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Team Leader role. Highlight your relevant experience, especially in managing IT support activities and customer service. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific technologies or methodologies you've worked with that relate to the job.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We love candidates who can demonstrate their troubleshooting skills and proactive approach to improving service levels.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CMA CGM!
How to prepare for a job interview at CMA CGM (UK) Shipping Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 11, Server 2019/2022, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing effective IT support, be prepared to share examples of how you've delivered excellent customer service in previous positions. Think of specific situations where you resolved a user issue or improved their experience, as this will highlight your ability to maintain a customer-focused environment.
✨Demonstrate Your Problem-Solving Abilities
Prepare to tackle some hypothetical scenarios during the interview. They might ask how you'd approach a specific IT issue or manage a busy support queue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills and initiative.
✨Be Ready to Discuss Innovation
CMA CGM values technological innovation, so think about how you've contributed to improvements in your previous roles. Whether it's implementing new tools or optimising processes, be ready to discuss how you stay ahead of emerging technologies and drive innovation in IT support.