Inside Sales Account Manager in Liverpool

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE | JOB PURPOSE

As our Inside Sales Account Manager, you will primarily manage sales activities for a defined customer segment, with the primary objective to increase volume and revenue in accordance with the UK commercial strategy and objectives.

WHAT YOU WILL BE DOING | MAIN RESPONSIBILITIES

• Participate in establishing the Commercial action plan and ensure the agency sales' segmentation is correct and up to date in NOVA.
• Proactively identify commercial market opportunities, to develop and grow our customer base.
• Plan and conduct regular commercial visits & customer calls, as per UK Agency Sales segmentation.
• Proactively promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…) to new and existing customers.
• Create opportunities and record client potential, ensuring NOVA is fully updated with all client interactions.
• Update NOVA with all relevant information, i.e. commercial data and customer feedback.
• Proactively organise and manage agenda of relevant client visits & calls, (i.e. minimum 1-week lead time).
• Identify and pursue new business Leads, sharing with appropriate colleagues within the Group where relevant.
• Work collaboratively with other Sales Managers and colleagues, to review and identify and pursue new business leads and opportunities.
• Work collaboratively with Sales Support colleagues, e.g. relay pricing requests and any other relevant requests or customer information.
• Relay other requests from customers to colleagues where necessary, e.g. Customer Care teams.
• Contribute to development and overall growth in market share and revenue in accordance with the commercial strategy.
• Management of customer credit facilities.
• Update Agency Trade Manager with Market rates/ Information as required.

WHAT DO WE NEED FROM YOU | REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• Demonstrable experience in a Sales / Sales Coordination environment (Shipping sector experience would be great, but is by no means essential).
• Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service.
• Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities.
• Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally.
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment.
• A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution.

WHAT DO WE OFFER?

Not only do we offer a competitive salary, we also offer a generous benefits package including:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave.
• Discretionary annual bonus.
• Enhanced pension scheme up to 15% total contribution.
• Private healthcare (BUPA) + Healthcare Cash plan (Medicash), including an Employee Assistance Programme.
• Life assurance x4.
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter.
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille.
• Hybrid Working.
• Cycle to work scheme/ Season ticket loans.
• Enhanced policies including Maternity & Paternity.
• Employee recognition awards.
• Considerable scope for personal and professional growth through the CMA CGM Academy.

CMA CGM Group is proud to define itself as a family business built on strong human values: Excellence, Exemplarity, Imagination, Boldness. CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities!