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- Tasks: Manage sales activities and grow customer base in a dynamic environment.
- Company: CMA CGM is a global leader in shipping and logistics, committed to innovation and sustainability.
- Benefits: Enjoy 25 days annual leave, private healthcare, hybrid working, and personal development opportunities.
- Why this job: Join a supportive culture focused on growth, diversity, and making a positive impact.
- Qualifications: Sales experience preferred; strong communication and analytical skills are essential.
- Other info: Opportunities for global development across 160 countries and a commitment to mental health awareness.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilising the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
THE ROLE | JOB PURPOSE
As our Inside Sales Account Manager, you will primarily manage sales activities for a defined customer segment, with the primary objective to increase volume and revenue in accordance with the UK commercial strategy and objectives.
WHAT YOU WILL BE DOING | MAIN RESPONSIBILITIES
- Participate in establishing the Commercial action plan and ensure the agency sales' segmentation is correct and up to date in NOVA.
- Proactively identify commercial market opportunities, to develop and grow our customer base.
- Plan and conduct regular commercial visits & customer calls, as per UK Agency Sales segmentation.
- Proactively promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…) to new and existing customers.
- Create opportunities and record client potential, ensuring NOVA is fully updated with all client interactions.
- Update NOVA with all relevant information, i.e. commercial data and customer feedback.
- Proactively organise and manage agenda of relevant client visits & calls, (i.e. minimum 1-week lead time).
- Identify and pursue new business Leads, sharing with appropriate colleagues within the Group where relevant.
- Work collaboratively with other Sales Managers and colleagues, to review and identify and pursue new business leads and opportunities.
- Work collaboratively with Sales Support colleagues, e.g. relay pricing requests and any other relevant requests or customer information.
- Relay other requests from customers to colleagues where necessary, e.g. Customer Care teams.
- Contribute to development and overall growth in market share and revenue in accordance with the commercial strategy.
- Management of customer credit facilities.
- Update Agency Trade Manager with Market rates/ Information as required.
WHAT DO WE NEED FROM YOU | REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
- Demonstrable experience in a Sales / Sales Coordination environment (Shipping sector experience would be great, but is by no means essential).
- Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service.
- Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities.
- Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally.
- A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment.
- A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution.
WHAT DO WE OFFER?
Not only do we offer a competitive salary, we also offer a generous benefits package including:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave.
- Discretionary annual bonus.
- Enhanced pension scheme up to 15% total contribution.
- Private healthcare (BUPA) + Healthcare Cash plan (Medicash), including an Employee Assistance Programme.
- Life assurance x4.
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter.
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille.
- Hybrid Working.
- Cycle to work scheme/ Season ticket loans.
- Enhanced policies including Maternity & Paternity.
- Employee recognition awards.
- Considerable scope for personal and professional growth through the CMA CGM Academy.
CMA CGM Group is proud to define itself as a family business built on strong human values: Excellence, Exemplarity, Imagination, Boldness. CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities!
Contact Detail:
CMA CGM (UK) Shipping Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Account Manager
✨Tip Number 1
Familiarise yourself with CMA CGM's services and products, especially their non-maritime offerings like e-commerce and intermodal solutions. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of CMA CGM on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Inside Sales Account Manager role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience in identifying and pursuing new business leads. Think of specific examples where you've successfully increased sales or improved customer relationships, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to spot trends and make informed decisions in previous roles. This is crucial for the Inside Sales Account Manager position, where understanding market dynamics is key.
We think you need these skills to ace Inside Sales Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in the shipping or logistics sector. Use keywords from the job description to demonstrate that you meet the specific requirements CMA CGM is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of CMA CGM's mission and values. Explain how your skills and experiences align with the role of Inside Sales Account Manager and how you can contribute to their commercial strategy.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully built relationships with clients and resolved issues. Highlight your proactive approach to customer service, as this is crucial for the role.
Highlight Analytical Abilities: Demonstrate your analytical skills by mentioning specific instances where you've identified market trends or business opportunities. This will show CMA CGM that you can contribute to their growth objectives.
How to prepare for a job interview at CMA CGM (UK) Shipping Limited
✨Research CMA CGM
Before your interview, take the time to understand CMA CGM's mission, values, and recent developments in the shipping and logistics industry. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales experience in detail. Highlight specific achievements, such as how you identified new business opportunities or increased revenue in your past roles. Use metrics to quantify your success whenever possible.
✨Demonstrate Customer Service Skills
As an Inside Sales Account Manager, excellent customer service is crucial. Prepare examples of how you've built rapport with clients and resolved issues effectively. This will show that you can provide a proactive and solutions-focused service.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's commercial strategy, team dynamics, or growth opportunities. This shows your enthusiasm and helps you assess if the role is the right fit for you.
