At a Glance
- Tasks: Lead and optimise our mid-office travel systems for maximum efficiency and reliability.
- Company: Join a dynamic team focused on improving travel technology and operations.
- Benefits: Enjoy remote work flexibility, professional development, and a supportive team environment.
- Other info: Opportunity for career progression and to mentor others in a collaborative setting.
- Why this job: Make a real impact in travel tech while collaborating with diverse teams.
- Qualifications: Experience in corporate travel and strong knowledge of mid-office systems required.
The predicted salary is between 50000 - 65000 £ per year.
Location: Remote (with occasional travel for meetings)
Are you an experienced travel systems professional with a passion for improving technology, processes and operational performance? We're looking for a Travel Systems Lead to take ownership of our mid-office platform, ensuring our travel systems are reliable, efficient and continually evolving to support the business.
You'll act as the subject matter expert for our mid-office system, working closely with internal teams, technology partners and suppliers to optimise workflows, improve automation, and deliver technology enhancements that make a real difference to our operations.
What You'll Be Doing
- Lead the administration, configuration and ongoing optimisation of the mid-office travel system.
- Manage system upgrades, testing, releases and new functionality to ensure maximum performance and reliability.
- Drive process improvements through automation, workflow optimisation and continuous improvement initiatives.
- Maintain data integrity across travel systems, including GDS, mid-office, back-office and reporting platforms.
- Manage integrations with booking tools, CRM, finance and reporting systems, working with technology partners to resolve issues.
- Lead or support system implementations, migrations and technology projects, ensuring successful delivery with minimal business disruption.
- Produce and maintain system documentation, configuration standards and best practice guides.
- Provide expert support and training to operational teams, helping users maximise system capability.
- Build strong relationships with stakeholders across operations, finance, sales and technology to deliver business-focused solutions.
- Mentor colleagues, share knowledge and help develop capability across the wider team.
What We're Looking For
- Experience working within a corporate travel or TMC environment.
- Strong knowledge of mid-office systems (ProTAS experience is highly desirable).
- Good understanding of GDS platforms, online booking tools and travel technology integrations.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Strong stakeholder management and communication skills.
- Experience managing multiple priorities and delivering technology improvements in a fast-paced environment.
What You'll Get
- Remote working with flexibility and occasional team meetings.
- The opportunity to shape and improve critical travel technology platforms.
- A collaborative, supportive team environment.
- Ongoing opportunities for professional development and career progression.
If you're passionate about travel technology and enjoy solving problems, improving systems and driving operational excellence, we'd love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Systems Lead
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like C&M Travel Recruitment who are looking for fresh talent for roles like Travel Systems Lead.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like C&M Travel Recruitment and give you a leg up for your Travel Systems Lead application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Systems Lead openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Systems Lead
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Systems Lead role at C&M Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Systems Lead position at C&M Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of C&M Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to C&M Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Systems Lead.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at C&M Travel Recruitment.
