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- Tasks: Manage travel enquiries and provide exceptional service to schools for educational trips.
- Company: Leading specialist travel company passionate about inspiring holidays and educational experiences.
- Benefits: £30k salary plus commission, hybrid working, and generous company perks.
- Other info: Enjoy discounted travel, health benefits, and a vibrant work culture with social events.
- Why this job: Make a real impact by helping students learn outside the classroom through exciting travel.
- Qualifications: Experience in travel sales or teaching, with strong communication and customer service skills.
This leading specialist travel company is passionate about providing meaningful, inspiring and innovative holidays and educational trips to a range of destinations chosen by their team of experts who have first-hand, in-depth product knowledge. They now have a vacancy for a School Travel Specialist to deal with travel enquiries received over the phone and by email from schools and manage the enquiry from start to finish, providing exceptional service throughout.
Salary: £30k plus commission, hybrid working (2 days office based) and generous company benefits.
Role & Responsibilities:
- Deal with enquiries and handle reservations over the phone, email and occasionally in person, providing comprehensive destination advice and aiming to upsell and achieve revenue targets.
- Work with teachers to ensure the school groups receive the full benefit of learning outside of the classroom and maximising the educational aspect of the destination, specialising in geography or language trips.
- Respond to correspondence to manage enquiries and deal with any issues arising.
- Regular quote follow up to maximise sales conversion.
- Deliver destination/product presentations to schools in person and/or virtually, out of hours if required.
- Produce accurate quotes, confirmations and invoices.
- Provide cover on the emergency phone rota.
Skills & Experience Required:
- Proven travel sales experience preferably within tour operations/educational travel OR as a teacher specifically of geography or humanities.
- Flexible approach with an ability to thrive in a busy, fast-paced role, effectively managing and prioritising workload.
- Excellent attention to detail and accuracy with strong numerical ability.
- Strong interpersonal and communication skills with excellent teamwork.
- Exceptional customer service focus.
- Able to demonstrate influencing and negotiating skills.
- Excellent spoken and written English.
- Practical experience using Microsoft Word, Excel and Outlook.
Additional Information:
- Salary: £30k plus commission or circa £2.5k to £3k p/a.
- Hybrid office/home based role, 2 days in the office.
- Monday to Friday 9 to 5.
- Out of hours phone cover on a rota basis - 2 to 3 times per year.
- Range of staff benefits including discounted travel, health cash plan, subsidised gym membership, wide range of well-being initiatives and social events.
Please apply for the position of School Travel Specialist online or email your CV to (url removed).
Travel Specialist employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist
✨Tip Number 1
Get to know the company inside out! Research their travel offerings and understand their mission. When you chat with them, drop in some insights about their latest trips or initiatives. It shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, make sure you can communicate clearly and confidently. Role-play with a friend or family member to get comfortable with answering questions and upselling.
✨Tip Number 3
Be ready to showcase your passion for travel and education! Think of examples from your past experiences where you've made a difference in someone's learning journey. This will help you stand out as someone who truly cares about the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Travel Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any travel sales experience or teaching background that aligns with the role of a School Travel Specialist.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about educational travel. Share any personal experiences that showcase your enthusiasm for geography or language trips, and how you can provide exceptional service.
Showcase Your Communication Skills: Since this role involves a lot of interaction with schools and teachers, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Destinations
Familiarise yourself with the destinations the company offers. Be ready to discuss popular trips and how they can enhance educational experiences. This shows your passion for travel and your understanding of the role.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or managed customer enquiries in the past. Highlight your ability to convert leads into sales, as this is crucial for the School Travel Specialist position.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be dealing with teachers and schools, showcasing your strong interpersonal skills will be key to making a great impression.
✨Be Ready for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a difficult customer or managing multiple enquiries at once. Prepare your responses to demonstrate your problem-solving abilities and customer service focus.