At a Glance
- Tasks: Manage travel bookings, respond to inquiries, and create marketing materials.
- Company: Join a leading provider of educational and group travel experiences.
- Benefits: Enjoy a competitive salary, target bonuses, and hybrid working options.
- Other info: Knowledge of destinations like Turkey, Canada, Greece, Italy, and Africa is a plus.
- Why this job: Perfect for travel enthusiasts who thrive in a fast-paced, creative environment.
- Qualifications: Strong communication skills, travel industry experience, and creativity are essential.
The predicted salary is between 28800 - 42000 £ per year.
CUSTOMER EXPERIENCE COORDINATOR – WEST MIDLANDS
A fantastic opportunity has arisen for an experienced Customer Experience Coordinator to join a specialist travel business based in the West Midlands. This is a customer-focused role working within a small operational team, supporting customers throughout their journey from booking through to their final destination.
As a Customer Experience Coordinator, you will provide a high level of customer service by phone and email, manage bookings and customer information, complete administration and data entry, and support the wider Operations Team. Attention to detail is essential, as you will be handling important customer and booking information.
KEY RESPONSIBILITIES
- Provide a high level of customer service to clients via phone and email
- Manage bookings, customer information, documentation and internal trackers accurately
- Respond to customer queries and coordinate requests throughout the customer journey
- Handle and resolve booking or documentation queries, escalating issues where required
- Support pre-travel preparation, customer briefings and post-travel follow-up
- Assist the Operations Manager and wider team with general operational administration
- Prepare accurate information and briefs for operational staff
ABOUT YOU
- Previous experience in customer service and administration, ideally within travel, aviation, luxury travel, hospitality or a similar environment
- Experience dealing with luxury, affluent or HNW clients/customers is highly desirable
- Excellent written and verbal communication skills with a professional and reassuring manner
- Exceptional attention to detail and strong organisational skills
- Confident using Microsoft Office, Teams, spreadsheets, CRM systems and other IT platforms
- Able to multitask, remain calm under pressure and work accurately during busy periods
- Self-motivated, confident and comfortable working as part of a small team
- Aviation experience would be desirable but is not essential
SALARY & BENEFITS
- West Midlands
- Monday–Friday, 11am–7pm
- Any hours worked outside of these times will be paid as overtime
- Private medical care following successful completion of probation
- 25 days annual leave plus Bank Holidays
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Travel Coordinator employer: C&M Travel Recruitment
As a Business Development Executive in the Waste Management sector, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. Our company offers competitive compensation, including a bonus and car allowance, alongside a culture that values innovation and teamwork, ensuring you have the resources and opportunities to excel in your role while making a meaningful impact in the South West of England.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Coordinator
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like C&M Travel Recruitment who are looking for fresh talent for roles like Travel Coordinator.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like C&M Travel Recruitment and give you a leg up for your Travel Coordinator application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Coordinator openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Coordinator
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Coordinator role at C&M Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Coordinator position at C&M Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of C&M Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to C&M Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Coordinator.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at C&M Travel Recruitment.
