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- Tasks: Help customers plan amazing holidays from start to finish.
- Company: Join a well-established travel company with a passion for adventure.
- Benefits: Enjoy a salary up to £31,000, bonuses, and travel perks.
- Why this job: Be part of a dynamic team that loves travel and customer service.
- Qualifications: Experience in travel sales or customer service is essential.
- Other info: Flexible working hours with some hybrid options available.
Travel Consultant required for a well-established travel company booking holidays to destinations such as Dubai, Far East and Indian Ocean. The role requires excellent customer service skills as you will be responsible for the entire journey from initial enquiry through to post trip communication. The role is office based in London and has a salary of up to 31,000 plus commission, bonus and company benefits such as travel allowance.
Responsibilities:
- Excellent customer service skills via telephone and email
- Handle customer queries and after sales requests
- Ability to form relationships with both customers and suppliers
- Ensure all forms of contact with the customer are handled efficiently to ensure service levels are achieved and KPI's met
- Be able to manage and solve any disruptions or cancellations
Experience required:
- Experience of working in travel sales, customer service or aftersales within the travel industry
- Widely travelled with a passion for destinations such as Dubai, Far East and Indian Ocean
- Excellent verbal and written communication skills
- Customer focused approach and drive to exceed customer expectations
Additional information:
- 40 hour working week on a shift pattern including some hybrid working
- Salary of up to 31,000
- Christmas bonus
- Pension scheme
- Healthcare
- Travel allowance
Travel Consultant employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Familiarise yourself with popular travel destinations, especially Dubai, the Far East, and the Indian Ocean. Being able to share personal experiences or insights about these locations during your interview can demonstrate your passion for travel and help you connect with the interviewers.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Travel Consultant. Think about how you would handle difficult situations, such as cancellations or customer complaints, and be ready to discuss these strategies in your interview.
✨Tip Number 3
Network with professionals in the travel industry through platforms like LinkedIn. Engaging with current employees at the company you're applying to can provide valuable insights into their culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during your interview that show your enthusiasm for the role and the company. Inquire about their customer service philosophy or how they handle disruptions, as this demonstrates your proactive attitude and genuine interest in contributing to their team.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel sales, customer service, or aftersales. Emphasise any specific roles where you managed customer queries or handled disruptions, as these are key aspects of the Travel Consultant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of destinations like Dubai and the Far East. Mention how your customer service skills can enhance the client experience and why you want to work for this particular company.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial, ensure your application is free from errors and clearly conveys your message. Use professional language and structure your writing well to reflect your communication abilities.
Highlight Customer Focus: In your application, provide examples of how you've exceeded customer expectations in previous roles. This could include specific instances where you resolved issues or received positive feedback from clients, demonstrating your customer-focused approach.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and the destinations mentioned in the job description. Share personal experiences or stories that highlight your love for places like Dubai, the Far East, and the Indian Ocean.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved customer complaints effectively.
✨Know the Company and Its Offerings
Research the travel company thoroughly. Understand their services, target audience, and unique selling points. This knowledge will help you tailor your answers and show genuine interest during the interview.
✨Practice Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to conduct mock interviews with a friend to refine your responses and ensure you come across as confident and articulate.
