At a Glance
- Tasks: Support travel agency partners to grow their businesses and improve performance.
- Company: Join a successful travel organisation with a supportive culture.
- Benefits: Competitive salary, office hours, remote work options, and healthcare benefits.
- Other info: Excellent long-term career prospects and opportunities for professional development.
- Why this job: Transition to a head office role while staying connected to the travel industry.
- Qualifications: Experience in the travel industry and strong relationship management skills.
Are you an experienced Travel Branch Manager, Assistant Manager or experienced Senior Travel Consultant looking for your next challenge? We're looking for a commercially minded travel professional to join a successful travel organisation as a Travel Agency Relationship Manager. This is an excellent opportunity to move into a head office based position while remaining closely connected to the travel industry. Using your retail travel expertise, you'll support a network of travel agency partners, helping them develop their businesses, improve performance and make the most of the products, services and support available to them. You'll combine relationship management, business development, training and operational support to play a key role in helping travel partners succeed.
Why Apply?
- Move into a head office role while staying within the travel industry.
- Use your branch management, coaching and commercial skills on a wider scale.
- Build relationships with travel business owners and agency teams across the UK.
- Attend industry events, trade shows and networking opportunities.
- Enjoy a Monday to Friday working pattern with no weekend shifts.
- Join a supportive and successful organisation with excellent long term career prospects.
Role & Responsibilities
- Act as the key point of contact for a portfolio of travel agency partners, providing expert advice, support and guidance.
- Use your travel industry knowledge to help partners develop and grow their businesses.
- Support new agency partners through the onboarding process, helping them establish successful operations from the outset.
- Build strong working relationships and become a trusted business partner to agencies across the network.
- Deliver engaging training sessions, workshops and best practice guidance to support partner development.
- Share updates on products, services, promotions and business tools, helping partners maximise opportunities.
- Work closely with internal departments to resolve queries and provide practical solutions.
- Hold regular meetings with partners at head office and other locations as required.
- Represent the business at trade events, conferences, workshops and industry exhibitions.
- Maintain accurate records and relationship activity within the CRM system.
- Support the wider team with partner enquiries via phone and email, ensuring consistently high levels of service.
Skills & Experience Required
- Previous experience within the travel industry is essential.
- Experience as a Travel Branch Manager, Assistant Manager, Team Leader or Senior Travel Consultant would be highly desirable.
- Strong understanding of retail travel or tour operations, sales performance and customer service.
- Experience coaching, mentoring or developing team members.
- Commercially aware with a proven ability to drive performance and achieve targets.
- Excellent relationship building and stakeholder management skills.
- Confident communicator, both written and verbal, with strong presentation skills.
- Organised, proactive and solutions focused approach.
- Comfortable delivering training and sharing best practice with others.
- Positive, flexible and supportive team player with a passion for the travel industry.
Package & Benefits
- Salary £33k to £35k depending on experience.
- Office based Monday to Friday, 9am to 5.30pm.
- Opportunity to work from home 2 days per month.
- Occasional travel required for meetings, events and industry functions.
- Pension scheme.
- Private healthcare.
- Life assurance.
Who Would This Role Suit?
This role would be ideal for a Travel Branch Manager, Assistant Branch Manager, Team Leader or established Senior Travel Consultant looking to take the next step into a commercially focused head office position while continuing to use their travel industry expertise, leadership skills and relationship building abilities. If you have the relevant travel industry experience and are excited by this opportunity, please apply online or send your CV to (url removed).
Travel Agency Relationship Manager employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Agency Relationship Manager
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like C&M Travel Recruitment who are looking for fresh talent for roles like Travel Agency Relationship Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like C&M Travel Recruitment and give you a leg up for your Travel Agency Relationship Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Agency Relationship Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Agency Relationship Manager
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Agency Relationship Manager role at C&M Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Agency Relationship Manager position at C&M Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of C&M Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to C&M Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Agency Relationship Manager.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at C&M Travel Recruitment.
