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- Tasks: Design training materials and deliver engaging sessions for new and existing staff.
- Company: Join a well-established outsourced solutions company in Cheshire, focused on quality service.
- Benefits: Enjoy remote work, competitive salary, and employee recognition programs.
- Why this job: Make a real impact by nurturing talent and enhancing customer service across reputable brands.
- Qualifications: Experience in designing training programs and excellent communication skills are essential.
- Other info: This role offers great career development opportunities and occasional travel to client sites.
The predicted salary is between 28800 - 42000 £ per year.
Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer service with accurate and up to date knowledge. The role will be homebased with occasional visits to the office and comes with a competitive salary.
Training and Quality Assurance Manager duties:
- Ability to design training materials, modules and resources for varied partners
- Develop induction programmes for new starters and deliver training sessions for new and existing staff to include workshops, webinars and e-learning platforms
- Continually refine and update training content to adapt to business needs and industry trends
- Call monitoring and constructive feedback to ensure high levels of customer service are adhered to
- Work closely with all clients with some travel required to visit client sites
Training and Quality Assurance Manager skills required:
- Proven experience in designing and delivering training programmes
- Travel industry experience is preferred
- Excellent communication and presentation skills
- Familiarity with learning management systems and e-learning tools
- Flexibility to travel to partner locations during onboarding
Additional information:
- Excellent opportunity for career development
- Remote working
- Employee recognition programs
- Competitive salary
Training and Quality Assurance Executive employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Quality Assurance Executive
✨Tip Number 1
Familiarize yourself with the latest trends in training and quality assurance within the travel industry. This knowledge will not only help you stand out but also demonstrate your commitment to continuous learning and improvement.
✨Tip Number 2
Showcase your experience with e-learning tools and learning management systems during your conversations. Being able to discuss specific platforms you've used can highlight your technical skills and adaptability.
✨Tip Number 3
Prepare to discuss how you would approach designing training materials for different partners. Having a few ideas ready can illustrate your creativity and understanding of diverse training needs.
✨Tip Number 4
Emphasize your communication and presentation skills in your discussions. Consider preparing a brief mock training session to showcase your ability to engage and educate others effectively.
We think you need these skills to ace Training and Quality Assurance Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Training and Quality Assurance Executive position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in designing and delivering training programs. Include specific examples that demonstrate your ability to create effective training materials and conduct engaging sessions.
Showcase Communication Skills: Since excellent communication and presentation skills are crucial for this role, make sure to highlight any relevant experiences where you successfully communicated complex information or led training sessions.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's needs and how your background aligns with their goals. Mention your familiarity with learning management systems and e-learning tools, as well as your flexibility to travel.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Training Design Skills
Be prepared to discuss your experience in designing training materials and programs. Bring examples of past training modules you've created, and be ready to explain how they were tailored to meet specific business needs.
✨Demonstrate Communication Excellence
Since excellent communication is key for this role, practice articulating your thoughts clearly. During the interview, focus on how you can effectively convey information to different audiences, whether in workshops or webinars.
✨Highlight Your Flexibility and Travel Experience
Mention any previous roles where you had to travel for work, especially if it involved client interactions. This will show that you're adaptable and willing to engage with partners directly, which is crucial for this position.
✨Stay Updated on Industry Trends
Research current trends in the training and quality assurance sectors, particularly within the travel industry. Being knowledgeable about these trends will demonstrate your commitment to continuous improvement and your ability to refine training content effectively.
