Ticketing Support Executive

Ticketing Support Executive This is an excellent opportunity for an experienced airfares professional to play a key role in supporting flight operations. The successful candidate will bring strong GDS ticketing experience, ideally using Amadeus, alongside a solid understanding of consolidator bookings, fare construction, ticket reissues, and refunds. Ticketing Support Executive Role and Responsibilities Provide day-to-day support to sales agents on all GDS bookings, consolidator bookings and related processes. Manage flights coming into range, ensuring all international and internal flights are booked efficiently and accurately using GDS. Monitor and maintain queues, including schedule change queues, web/native bookings, general queues, and reissues. Monitor airline schedule changes, notify agents and customers, and action any necessary amendments. Process ticketing, reissue, and refund requests within agreed timeframes and company guidelines. Ticketing Support Executive Skills and Experience Required A minimum of 2 years' experience in a flights, ticketing, or airfares. Strong working knowledge of GDS reservations and ticketing, with Amadeus experience preferred. Excellent understanding of fare types, fare rules, ticketing procedures, reissues, and refunds. The ability to navigate across NDC content, traditional GDS content, and consolidator channels to identify the best flight options for clients. Good working knowledge of Microsoft Excel. Ticketing Support Executive Key Benefits Competitive salary of £30,000 - £35,000, depending on experience. 10% annual bonus subject to company performance. The opportunity to work with a specialist, award-winning travel company. A supportive and knowledgeable team environment. Please apply online or email (url removed)