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- Tasks: Be the friendly voice for customers, handling queries and providing insurance quotes.
- Company: Join a specialist travel insurance company with a supportive team culture.
- Benefits: Earn up to £28,000, enjoy bonuses, and have 29 days off including your birthday!
- Other info: Casual dress code and fun team socials make this a great place to work!
- Why this job: Make a difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are a must.
Our client is a specialist travel insurance company and are seeking a Customer Care Executive to join their team in Stockport. You will be the first point of contact for customers providing insurance quotes and any pre or post enquiries. The role is Monday-Friday based in the office and comes with a salary of up to £28,000 dependent on experience.
Customer Care Executive responsibilities:
- Handle inbound sales & customer queries by phone and email
- Create accurate quotes & set up policies
- Process upgrades, amendments, payments, cancellations & refunds
- Work with underwriters to find the right solutions
- Build strong product knowledge and use internal systems confidently
- Meet daily targets and deliver great customer experiences
Customer Care Executive skills required:
- Customer service experience
- Strong communication & sales confidence
- Ability to multitask in a fast-paced environment
- Good Microsoft Office skills
- Positive attitude, great organisation & eagerness to learn
- Understanding of GDPR
- GCSE-level education (or equivalent)
Additional information:
- Competitive salary + performance bonuses
- Company pension
- 20 days holiday + bank holidays + your birthday off (29 total)
- Monday–Friday hours, no weekends
- Casual dress code
- Bi-annual team socials
Customer Care Executive in Stockport employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound confident and clear. Role-play with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Be ready to showcase your multitasking abilities. During interviews, share examples of how you've juggled multiple tasks in a fast-paced environment. This will demonstrate that you can handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Executive in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your previous experiences have prepared you for this role. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since you'll be handling customer queries, it's essential to showcase your strong communication skills in your application. Use clear and concise language, and don't forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on the company's products and services. Understanding travel insurance basics and being able to discuss them confidently will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about how you would respond to a customer asking for a quote or dealing with a complaint. This will help you articulate your thoughts clearly during the interview.
✨Show Off Your Skills
Be ready to highlight your communication skills and any relevant experience. Share specific examples of how you've successfully handled customer queries in the past, especially in fast-paced environments. This will demonstrate your ability to multitask and deliver great customer experiences.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.